Senior Quality Engineer defining and executing quality strategies for AI - driven products. Collaborating on data engineering and application development for product reliability and user experience.
About the role
- Quality Assurance Advisor I overseeing quality assurance and control programs at USAA. Developing training programs and maintaining governance standards while ensuring compliance with regulations.
Responsibilities
- Responsible for developing, implementing, and maintaining quality assurance/control programs
- Delivers results of quality assurance assessments, studies, and initiatives to stakeholders
- Develops and implements training programs, materials, and events to meet quality requirements
- Conducts analysis/audits and partners with peers to make recommendations of business solutions
- Develops, documents, and maintains Quality Management governance and controls standards
- Generates reports and participates in the delivery of results to leaders and stakeholders
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled
Requirements
- Bachelor’s degree; OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (8 years in lieu of a degree)
- 4 years progressive operations or process experience in the financial services, insurance, or relevant industry
- Experience identifying problems/trends and developing and recommending solutions for business issues
- Strong proficiency in SQL development for data extraction, manipulation, and analysis
- Demonstrated experience in process improvement, leading projects, and driving measurable outcomes
- Excellent communication, presentation, and interpersonal skills
- Proven ability to work independently and problem solve with minimal supervision
- Experience or strong familiarity with call transcription, quality assurance, and insurance quality standards is greatly preferred
- Proficiency in data visualization tools such as Tableau or PowerPoint
- Experience in defining, tracking, and reporting on key performance indicators (KPIs)
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
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