Customer Experience Business Analyst for ERNI Philippines managing SharePoint product backlog and collaborating with technical teams on software development projects.
About the role
- Technical Product Manager driving AI platform strategy and execution in a hybrid role. Leading customer discovery and defining product vision in a collaborative, innovative environment.
Responsibilities
- You'll own the developer platform product from strategy through execution:
- Lead customer discovery with enterprise clients, extracting accurate functional requirements from ambiguous needs and translating them into actionable product direction.
- Define product vision and roadmap that balances individual customer requests with broader platform scalability and long-term strategic goals.
- Apply deep technical understanding of AI and platform development to set realistic requirements (e.g., understanding ML accuracy limitations to avoid specifying unachievable targets).
- Manage complex stakeholder dynamics across engineering, sales, research, and leadership – including constructively challenging decisions when warranted.
- Create rigorous product documentation (PRDs, specs, strategy documents) that synthesises research and stakeholder input with analytical clarity.
- Partner closely with engineering teams, understanding the boundary between requirements and implementation without over-specifying solutions.
- Navigate enterprise sales cycles and multi-stakeholder complexity while maintaining product vision against competing pressures.
Requirements
- Technical degree (computer science, engineering, or related) with prior experience in a technical role.
- 4+ years in technical product management roles in enterprise software/SaaS
- Proven track record working with large, complex enterprise customers at scale
- Deep understanding of AI and platform development with genuine passion for the space
- Exceptional analytical and systematic thinking – ability to synthesise massive volumes of complex information
- Strong communication skills and confidence to challenge senior leadership constructively
- Evidence of rigorous analytical work through high-quality documentation (we'll ask for samples)
Benefits
- We have a hybrid working arrangement, flexibly balancing working from home and office-based working. 3 days in the office is encouraged.
- Our office is located in Bloomsbury, approximately a five minute walk to both Tottenham Court Road and Holborn stations
- We provide free team lunches every Tuesday, Wednesday and Thursday
- We schedule a variety of optional social and extra-curricular activities
- We have an annual offsite, usually to an international location, where we can work and socialise in the sun
Job title
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