Senior Associate at PwC providing consulting for business applications and optimizing operational efficiency. Collaborating with teams to implement software solutions based on client needs.
About the role
- Quality Operations Specialist managing quality in Go to Market operations across multiple product categories. Leading quality improvement initiatives and ensuring compliance with standards within UK and Poland regions.
Responsibilities
- Being FPOC for local country Customer Development & Customer Operations team partner for customer quality issues
- Acting on critical consumer & customer complaints and requests (communication, actions and monitoring) and setting proper action plans
- MQO specialist only supports the response to consumer for critical complaints (=consumer safety, or consumer health, or material damages) where needed
- Solving of the issue with the SU, design changes, improvement programs related to consumer complaints to be managed by BU
- Ensuring and verifying ongoing compliance to UL Quality management standards in the warehouses through KPI monitoring (QVP, B&R, Dummy test and traceability results) and non-conformance monitoring and management
- Technical visits (as needed), general oversight, supporting technical capability assessments and closure of gaps identified for BG led markets only
- Being a proactive business partner within the BG countries organization, continuously communicating and driving quality improvement programs from MQO perspective
- Supporting and where required leading issues, incidents and crises (case dependent - from assistance to lead)
- Executing market action as per IMT
- Initiating targeted analysis of quality data and preparation of KPI based performance reports
- Monitoring Quality blocked stock, ensuring correct provisioning and leading action to reduce quality defect stock
- Lead MSO/quality system audit where relevant
- Support BU driven initiatives by doing audits/certifications
- Training other functions and service providers (e.g. careline, consultants) on quality processes for functional ownership of respective processes
- Leading the on-shelf assessment for supporting Unmissable brand superiority
- Executing digital process/platform for MQO
Requirements
- 3+ years in Quality role
- Bachelor/master's degree in general sciences or technical discipline (preferred: Biology, Chemistry, Engineering, Food Science or Microbiology degree)
- Minimum 3 years FMCG (fast moving consumer goods) business experience in Quality, R&D or Manufacturing
- Proven and recognized achievements in risk and change management
- Auditor experience is strongly preferred
- Fluent in English and in the market language
- Strong digital skills
- Able to work organized and structured even when put under pressure
- Local regulatory/compliance knowledge preferred
Benefits
- Competitive salary and pension scheme
- Annual bonus
- Free gym
- Discounted staff shop
- Shares
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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