Hybrid Site Reliability Engineer

at UFG Insurance

• Job title: Site Reliability Engineer
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $123,865 - $163,368 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ITSM, Java, Linux, Python, SQL, TCP/IP, VMware
• Location requirements: Hybrid, Cedar Rapids, United States

About the role

• Site Reliability Engineer at UFG responsible for the reliability, performance, and scalability of production systems. Leading improvements through automation and collaboration across technology teams.

Responsibilities

• Implement tooling to monitor system health, capacity, and performance at all levels, from hardware through the VMs and all the way to the end-user interface.
• Work with the production management team to troubleshoot incidents, restore service, and identify root causes.
• Recommend architectural and implementation of changes to products delivered by development teams based on their performance in test, performance, and production environments.
• Support continuous improvement of ITIL processes through automation, data driven insights, and proactive problem identification.
• Documents and Integrate SRE practices into the ITIL framework, including incident, change, and problem management workflows.
• Develop automation for system provisioning, monitoring, deployment, and recovery to reduce manual effort and human error.
• Develop and maintain comprehensive runbooks, standard operating procedures (SOPs), and knowledge base articles for recurring operational tasks and incident response actions.
• Collaborate with development teams to design resilient architecture and implement best practices for reliability and observability.
• Enhance observability by developing and maintaining dashboards, alerts, and performance analytics.
• Contribute to capacity planning, performance tuning, and resilience testing to ensure system health.
• Develop and update problem management documentation, ensuring known errors and workarounds are captured within the ITSM system.
• Manage incident response and participate in on-call rotations to ensure service reliability.
• Define, document and track key reliability metrics (SLIs, SLOs, SLAs) and implement continuous improvement initiatives.
• Drive post-incident reviews (PIRs) and develop actionable insights to prevent future occurrences.
• Partner with security teams to ensure systems meet compliance, security, and governance standards.
• Evaluate and recommend new tools, technologies, and frameworks to improve operational efficiency.
• Monitor network systems, servers, and applications.
• Contribute to capacity planning, performance tuning, and resilience testing to ensure system health.
• Use all necessary tools to investigate performance and reliability of systems in testing environments.
• Provide detailed and specific guidance on ways to eliminate bottlenecks, improve resilience, and optimize speed and reliability.
• Provide mentorship and technical support to other members of Production Management.

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent experience
• 10+ years of experience in progressively more demanding enterprise-scale technology roles
• 3+ years of experience as a Site Reliability Engineer or Senior DevOps Engineer
• 3+ years in software development, architecture, or related engineering discipline
• Advanced experience with multiple enterprise monitoring and observability tools, including Dynatrace, PRTG, DTrace, SolarWinds, and similar
• Complete Windows fluency mandatory; similar strengths in LINUX and Unisys Mainframe environments helpful
• Excellent problem-solving and communication skills, with the ability to collaborate across cross-functional teams.
• Unparalleled understanding of: advanced networking concepts and complete expertise in the entire TCP/IP stack
• VM (VMware and HyperV) and physical compute performance and tuning, including networking and storage performance
• VM (Java, Python, Browser, and similar VM environments) threading, garbage collection, and general performance
• SQL Server expertise, including troubleshooting queries, indexes, and general performance
• Experience with unstructured database performance
• General understanding of LLM/SLM implementations and GPU implementations
• Proficiency in automation and scripting languages
• Good understanding of ITIL processes (Incident, Change, Problem, and Service Level Management).

Benefits

• Annual incentive compensation
• Medical, dental, vision & life insurance
• Accident, critical Illness & short-term disability insurance
• Retirement plans with employer contributions
• Generous time-off program
• Programs designed to support the employee well-being and financial security.