Hybrid Software Engineer III

at Truist

• Job title: Software Engineer III
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SOAP, SQL, .NET
• Location requirements: Hybrid, Boca Raton, United States

About the role

• Site Reliability Engineer improving the reliability of mission critical lending platforms. Supporting .NET applications, API integrations, and incident management with a focus on automation and continuous improvement.

Responsibilities

• Provide Level 3 production support for .Net based financial applications
• Lead and drive P1 / P2 incident bridges, coordinating across application, database, infrastructure, network, and vendor teams
• Perform rapid triage, impact analysis, mitigation, and recovery for high-severity incidents
• Own post-incident root cause analysis (RCA), including corrective and preventive actions
• Ensure incidents are documented clearly with business impact, technical findings, and long-term fixes
• Support and troubleshoot .NET-based applications, background services, batch jobs, and schedulers
• Diagnose and resolve SQL Server performance issues
• Monitor and support API integrations (REST/SOAP)
• Partner with development teams to improve application resilience, scalability, and fault tolerance
• Identify and drive automation opportunities to reduce manual effort
• Develop or contribute to scripts, tools, or workflows for monitoring, alerting, recovery, and validation
• Improve observability through meaningful metrics, logs, dashboards, and alerts
• Work closely with business users, operations teams, and product owners to understand functional workflows and production impact

Requirements

• Bachelor’s Degree and six to ten years of experience or equivalent education and software engineering training or experience
• In-depth knowledge in information systems and ability to identify, apply, and implement best practices
• Understanding of key business processes and competitive strategies related to the IT function
• Ability to plan and manage projects and solve complex problems by applying best practices
• Ability to provide direction and mentor less experienced teammates

Benefits

• Medical, dental, vision, life insurance
• Disability
• Accidental death and dismemberment
• Tax-preferred savings accounts
• 401k plan
• 10 days of vacation
• 10 sick days
• Paid holidays
• Defined benefit pension plan
• Restricted stock units