Customer Service Level 2 Agent assisting North Carolina taxpayers with compliance via phone and email. Involves answering queries and resolving correspondence in a high - volume environment.
About the role
- Application Support Specialist providing essential enterprise support for customer issue resolution using AI tools. Ensuring high customer satisfaction and effective use of applications in the construction sector.
Responsibilities
- Provide essential enterprise support by resolving customer issues and coordinating escalations.
- Use clear prompts, verify AI-generated information, and strictly follow all data confidentiality protocols.
- Maintain high customer satisfaction and ensure the effective use of our applications.
Requirements
- Bachelor or Associate degree in business with an emphasis in business, accounting, construction management or other relevant discipline.
- Strong understanding of general business, accounting and HR principles.
- Adept at working with AI-powered support tools (e.g., chatbots, virtual assistants)
- Intermediate level of experience with core Google Workspace
- Prior experience in customer support or a related role.
- Strong problem-solving and communication skills.
- Passion for technology and software solutions.
- Excellent interpersonal abilities and customer-centric mindset.
- Encouraged but not required: Accounting experience.
- Construction experience and/or Construction accounting experience.
- Basic SQL exposure.
- Prior ERP experience.
- Experience using Vista or Vista Web products.
Benefits
- Medical
- Dental
- Vision
- Life
- Disability
- Time off plans
- Retirement plans
- Paid Parental Leave
- Employee Stock Purchase Plan
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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