Analyst in Accounts Receivable at RTX, responsible for collections and payment analysis. Collaborating with cross - functional teams to maintain customer account integrity.
About the role
- Self-motivated Accounts Receivable Specialist facilitating B2B payments and customer inquiries. Collaborating with internal teams and maintaining client relationships in a hybrid work environment.
Responsibilities
- Meet or exceed all criteria and expectations of a CARS I
- Establish and maintain relationships with strategic customers
- Communicate directly and regularly with TreviPays’ client regarding key client customers
- Subject Matter Expert in AR and/or fluent in multiple AR programs/systems
- De-escalate challenging customers, clients or merchants.
- Provide primary support for escalated inquiries from internal and external customers
- Recognize and resolve complex issues quickly, conducting research and analysis as necessary to solve outstanding receivable balances
- Assist with training and mentoring Accounts Receivables Specialists
- Tactfully navigate challenging conversations while adapting to various communication styles
- Minimal travel to customer locations as needed to build and maintain relationships
- Required to exceed the expectations for department metrics, program Service Level Agreements and department Service Level Standards
- Illustrate initiative; proactively contact customers and merchants to address, identify and determine the root cause of issues
- Ability to act as a shift point of contact providing direction to the team while ensuring appropriate coverage is met
- Serve as a leader for TreviPay policies/procedures
- Maintain existing process and procedure documentation to ensure documents are always current.
- Assist in creating documentation for new processes and procedures
- Demonstrate professionalism: Maintain accountability, promote respect, stay work-focused, be punctual, demonstrate positive attitude, minimize conflict, encourage others
- Help create a culture of excellence by exceeding expectations for metrics and SLAS; providing ongoing learning sessions and collaborating with team and Leadership
- Provide assistance to internal departments to address program challenges impacting clients, merchants and customers, including after hours on call issues and incident management
- Proactively identify process enhancements that will improve department results and efficiencies
- Conduct testing and QA of the system including escalating system defects ensuring resolution
- Assist Leadership team in completing Receivable tasks for new program implementations.
Requirements
- 2 years related accounts receivable experience or the equivalent combination of education and experience
- Fully fluent in Dutch & English
- Strong ability to resolve challenging customer situations
- Solid negotiation skills under difficult circumstances
- Excellent listening skills
- Coachable with ability to improve performance based on feedback
- Highly competent with Outlook, Word and Excel
- Must be willing to share information, advice, and suggestions to help others to be more successful
- Ability to consistently exceed expectations in an ever-changing environment
- Proven ability to prioritize multiple tasks
- Strong critical thinking and analytical skills
- Professional written and verbal communication skills
Benefits
- Competitive salary
- NS Business Card
- 26 vacation days annually at full-time employment
- Pension plan with Nationale nederlanden
- Casual environment and dress
- Employee referral program
- Professional, Innovative and highly collaborative team
- Hybrid work
- Competitive bonus scheme
- Days off for volunteer work
- Fun activities and company outings
- Fruit at work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Accounts Receivable Collections Administrator in Barr supporting collections and resolving billing discrepancies for clients. Managing accounts and ensuring accurate financial records in a hybrid role.
Customer Account Manager at Citeo ensuring billing and collections for eco - friendly packaging solutions. Collaborating with clients and managing contracts while maintaining financial integrity.
Accounts Receivable Administrator handling invoicing and customer payment processes in Lisbon. Collaborating with the finance team to ensure smooth operations and reporting.
Assistente de Faturamento e Contas a Receber na Scanntech Brasil. Suporte às rotinas financeiras em faturamento e cobrança com foco em organização e controle.
Accounts Receivable Collector handling outstanding accounts receivable balances. Collaborating with billing team to resolve unpaid claims and discrepancies.
AR Collector responsible for managing accounts receivable balances and ensuring timely reimbursement. Collaborating with internal teams to resolve billing issues and maintaining accurate records in a hybrid environment.
Part - Time Accounts Receivable Associate processing payments and securing revenue. Ensuring receivables meet targets while supporting the business at IAA Holdings in Chicago, IL.
Accounts Receivable Coordinator at Kaeser handling customer credit analysis and setup accuracy. Collaborating across departments to resolve customer issues and ensuring compliance with internal processes.
Junior Accounting Clerk responsible for accounts receivable at Paulaner Brewery Group in Munich. Handling invoices, account maintenance, and monthly closing tasks.