Premier Support Engineer providing technical leadership to enterprise customers and influencing cloud integrations at Trimble. Resolving complex cloud issues and building performance telemetry dashboards for enterprise solutions.
About the role
- Provide remote technical support for navigation and communication systems in maritime settings. Collaborate on troubleshooting, pre-sales support, and system maintenance for optimal performance.
Responsibilities
- Provide remote technical support and assistance for navigation and communication systems
- Assist with troubleshooting tasks
- Provide pre-sales and after sales technical support in relation to NavCom equipment
- Ensure optimal system performance
- Collaborate on NavCom projects
- Conduct routine testing and diagnostic procedures on equipment
- Assist in training personnel or customers on proper use of systems
- Collaborate with other departments to identify customer requirements
- Review performance of service engineers
- Maintain accurate records of maintenance, repairs, and test results
- Implement system upgrades and security patches
Requirements
- Degree in Engineering, Electronics, Telecommunications, or a related field.
- 1-2 years' experience in a similar role would be an advantage.
- Understanding of GPS, radar systems, and marine communication systems is preferred.
- Basic knowledge of software programming and debugging.
- Excellent problem-solving abilities and attention to detail.
- Effective communication skills, both written and verbal.
- Ability to convey technical information to non-technical audience.
- Ability to work effectively in a team environment.
- Willingness to continuously learn and adapt in a fast-paced industry.
Benefits
- Professional development
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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