Infrastructure Engineer collaborating with teams to build infrastructure solutions at HCSC. Focusing on efficiency and improving deployment times in healthcare technology.
About the role
- IT Support & Infrastructure Engineer responsible for end-user support and IT infrastructure management. Working in a hybrid environment focused on operational efficiency and security in Limassol, Cyprus.
Responsibilities
- Provide first- and second-line IT support to end users across Windows, macOS, and Ubuntu operating systems
- Ensure all workstations, laptops, and peripherals are properly configured, secured, maintained, and monitored using approved tools
- Manage and support Microsoft 365 services, including Azure, Exchange Online, Intune, and Microsoft Defender for Endpoint
- Administer user accounts, devices, policies, and access controls within Microsoft 365 and Azure AD
- Monitor infrastructure and endpoints to proactively identify and resolve issues
- Support and maintain telephony systems, including 3CX
- Log, track, and resolve incidents and service requests using ticketing systems such as Freshservice or Jira
- Escalate complex issues to third-line support or external vendors when required
- Follow, maintain, and contribute to Standard Operating Procedures (SOPs), technical documentation, and knowledge base articles
- Assist with onboarding and offboarding of employees, including device provisioning and access management
- Ensure compliance with IT security policies, best practices, and company standards
- Participate in continuous improvement of IT processes, tools, and user experience
Requirements
- Proven experience in an IT support, service desk, or systems support role
- Strong working knowledge of Windows, macOS, and Ubuntu operating systems
- Hands-on experience with Microsoft 365 administration, including:
- Azure / Azure AD
- Exchange Online
- Intune (Endpoint Manager)
- Microsoft Defender 365
- Experience with endpoint management tools, including Microsoft Intune and Jamf
- Familiarity with device security, compliance, and monitoring tools
- Experience supporting VoIP or telephony systems (e.g., 3CX)
- Experience working with ticketing systems such as Freshservice, Jira, or similar
- Ability to follow structured processes and work with SOPs and technical documentation
- Strong troubleshooting, analytical, and problem-solving skills
- Good communication skills in English, both written and verbal
- Basic Linux Bash scripting experience for administration tasks and automation
- Linux endpoint troubleshooting skills (Ubuntu/macOS/Linux desktops)
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, routing)
- Ability to diagnose and resolve connectivity issues across platforms
- Familiarity with network diagnostic tools (ping, traceroute, nslookup, netstat)
- Ability to troubleshoot cross-platform network and endpoint issues
- Advanced networking knowledge (switches, firewalls, VLANs)
- Scripting or automation experience (PowerShell, Bash)
- IT certifications (e.g., Microsoft, ITIL, CompTIA)
- Experience with cloud infrastructure monitoring
- Experience with Linux administration and troubleshooting
- Familiarity with Linux Bash scripting for automation and task execution
- Experience performing Linux endpoint troubleshooting in real-world scenarios
- Familiarity with network diagnostic scenarios and troubleshooting
Benefits
- Work in an international, dynamic, and fun environment, at a growing company
- Attractive remuneration package
- Private Medical Health Insurance
- Continuing education and training
- 13th salary (for Cyprus)
- Half day leave on your birthday
- Wellness Support – Unlimited access to our dedicated wellness platform for mental health resources, coaching and self-care tools
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Infrastructure Engineer engineering infrastructure technology for cloud environments with security and operational compliance. Collaborating with stakeholders to inform product roadmaps and providing operational support.
Junior Infrastructure Engineer at ZILO, supporting AWS and cloud infrastructure deployment and maintenance. Collaborating with DevOps and Engineering teams on innovative technology solutions.
L2 Infrastructure Engineer at The Missing Link delivering high - quality tech support and managing modern endpoint environments in Pune. Join a collaborative team for innovative IT solutions.
Infrastructure Engineer designing and building workflows, internal tools, and services at MUBI. Collaborating in a hybrid London setting, connecting systems with AI - powered automation.
Infrastructure Engineer at Push Gaming, focused on building scalable backend systems for online casino games. Collaborating with teams on CI/CD pipelines and automation processes in a hybrid work environment.
Cloud Infrastructure Specialist handling Azure operations and vendor coordination. Driving resilient infrastructure projects with a collaborative, impact - driven team in Warsaw.
Windows Server Infrastructure Engineer maintaining critical enterprise Windows Server environments. Supporting DoD security compliance and infrastructure management for Federal clients in multiple locations.
Infrastructure Engineer contributing to AWS architecture and automation at Oddin.gg. Collaborating with teams to optimize performance and support developer experience.
Cloud Platform Infrastructure Engineer optimizing and managing cloud - native systems in Austin, TX. Collaborating with global teams and participating in agile development processes.