Hybrid Quality Assurance Team Manager

at Torbay Council

• Job title: Quality Assurance Team Manager
• Job type: Contract
• Experience level: Junior
• Salary: £51,356 - £54,495 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Torquay, United Kingdom

About the role

• Quality Assurance Team Manager overseeing QA practices and performance management in Children’s Services. Driving quality, compliance, and effective support for children and families.

Responsibilities

• Lead a wide-ranging Quality Assurance portfolio working with senior leaders, frontline teams, and partners.
• Ensure robust QA frameworks, excellent practice, and effective support for children and families.
• Oversee performance systems and ensure high quality data.
• Coordinate audits (including multi agency) and statutory reporting.
• Lead policy development aligned to local and national requirements.
• Manage a multidisciplinary team including DSCO, SEND QA Auditor, AP Impact Lead, Education Safeguarding Advisor, and SENDIASS team.
• Provide professional leadership, challenge, and oversight.
• Deliver training and learning based on QA findings.
• Build strong relationships across the council, partners, Ofsted, TSCP, health, and education SEND, Safeguarding & Alternative Provision.
• Embed safeguarding principles in education and SEND.
• Ensure statutory compliance and high quality SENDIASS support.
• Monitor alternative provision and promote inclusive pathways.

Requirements

• Significant experience in QA, performance, or programme management.
• Strong knowledge of children’s services policy and legislation.
• Expertise in SEND, safeguarding, inspection frameworks, KCSIE, Working Together, and LADO processes.
• Proven leadership and staff development skills.
• Excellent communication, analytical ability, and IT proficiency.
• Ability to work confidently in political and multi agency environments.
• This role requires the ability to fulfil all spoken aspects of the role with confidence and fluency in English.

Benefits

• Educated to degree level standard or equivalent in a relevant subject such as Social Care, Health, Education, Children and Youth Work, Probation or Criminal Justice or significant demonstrable experience.
• Evidence of continued professional development.
• Experience of successful working in a performance management or programme management environment.
• Successful management of staff, projects and resources in a large organisation.
• Working to or exceeding organisational standards in health and safety, equalities, governance and personnel.