Head of Design responsible for defining design quality and vision at Hilo by Aktiia. Leading both digital and physical product experiences to enhance cardiovascular health.
About the role
- Experience Design Intern at T-Mobile conducting structured research for employee journeys. Analyzing pain points and designing future-state blueprints to enhance employee experience.
Responsibilities
- Conduct structured research and discovery, including interviews and workshops
- Map current-state journeys, identify friction and breakdown points
- Define high-impact “moments that matter” across personas
- Conduct rigorous pain point analysis, cluster friction themes, and quantify impact
- Design future-state journey blueprints that translate insights into prioritized opportunity areas
- Synthesize complex findings into clear visual artifacts and executive-ready narratives
Requirements
- Master’s degree in Human-Centered Design, Service Design, UX Research, Organizational Development, Industrial-Organizational Psychology, Behavioral Science, or a related field
- Demonstrated experience conducting qualitative research (interviews, workshops, usability sessions) and synthesizing insights into journey maps or design artifacts
- Academic or professional exposure to employee experience, service design, or enterprise journey mapping in complex organizations
- Strong analytical capability, with the ability to connect qualitative insights to quantitative data and business impact
- Experience using tools such as Miro, Figma, FigJam, Lucidchart, Qualtrics, or similar journey-mapping and research platforms
- Ability to translate ambiguous problem spaces into structured frameworks, opportunity statements, and executive-ready storytelling
- Exceptional written and visual communication skills, including experience building clean, compelling slides for senior audiences
Benefits
- Hands-on experience
- Training
- Networking opportunities
- Innovation with mentors
- Opportunity to make an immediate impact
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