System Administrator supporting a federal client in managing secure cloud - based solutions, focusing on AWS and compliance. Role involves system engineering and support for AWS services.
About the role
- IT Systems Administrator for TMA Systems maintaining Azure and Windows Server environments. Responsible for user lifecycle management and end-user technical support with a focus on compliance and security.
Responsibilities
- Serve as the primary point of contact for internal technical support, championing a high-quality employee experience.
- Diagnose, troubleshoot, and resolve hardware, software, and access-related issues efficiently.
- Monitor the helpdesk ticketing system, prioritizing and executing tasks to meet service level expectations.
- Maintain rigorous operational documentation and ensure all activities adhere to established IT policies and standards.
- Administer and support a hybrid environment, including Azure Entra ID, Active Directory, DNS, Windows Server, and IIS.
- Assist in the operation and maintenance of Azure cloud infrastructure resources.
- Perform routine system monitoring, patch management, and remediation to ensure high availability.
- Manage the full user lifecycle: onboarding new hires, managing transfers, and processing offboarding securely.
- Administer user accounts, licenses, group memberships, and access rights in accordance with Least Privilege principles.
- Assist with network connectivity troubleshooting and support SSL/TLS certificate tracking, renewal, and deployment.
Requirements
- 3+ years of experience in IT System Administration or a high-level Service Desk role.
- Strong proficiency with Microsoft Active Directory, Azure Entra ID, and Windows Server environments.
- Fundamental understanding of DNS, DHCP, TCP/IP, and SSL/TLS certificate management.
- Proven ability to diagnose complex hardware and software issues.
- Excellent communication skills with the ability to explain technical concepts to non-technical staff.
- Experience with PowerShell scripting for automation.
- Knowledge of compliance frameworks (e.g., SOC2, ISO, HIPAA).
- Industry certifications (e.g., CompTIA Network+/Security+, Microsoft Certified: Azure Administrator).
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