Logistics Analyst overseeing transport delivery operations at Tirolez, a Brazilian dairy brand. Collaborating with stakeholders to ensure service level agreements are met.
Responsibilities
Monitor delivery and return operations with carriers as they occur;
Responsible for monitoring deliveries and returns with carriers to ensure compliance with agreed SLAs, providing support to the manager and other involved areas;
Update the ERP with incident records;
Work with other departments to find solutions for incidents;
Act as the primary point of contact for carriers regarding incidents and follow through until resolution;
Monitor delivery KPIs and service level indicators;
Provide support to other involved departments.
Requirements
Education: Bachelor's degree in Logistics, Business Administration, or related fields;
Preferred experience: Experience in Logistics or Control Tower operations, including delivery monitoring, carrier liaison, and interaction with commercial/sales teams;
Desired skills/knowledge: Experience with TMS or tracking software (delivery management), Microsoft Office (Excel at intermediate level or higher), and TOTVS ERP.
Benefits
Flexible meal allowance: You can allocate the benefit between Meal Voucher and Food Voucher or choose just one;
Health coverage: Medical and dental assistance and the Viva+ well-being program, with telemedicine services;
Mental health support: Partnership with Wellhub and access to the Wellz psychological support platform;
Performance recognition: Annual Results Participation Program (profit sharing);
Life insurance;
Transportation voucher or parking allowance, depending on your routine;
Birthday day off to celebrate with your loved ones;
Tirolez University: our corporate learning platform with courses and training available to all Tirolez employees;
Additional partnerships and discounts with institutions across Brazil to support your development;
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