Senior Implementation Analyst serving as the liaison between Operations and IT at GXO. Define business requirements and coordinate communication for logistics system implementation.
About the role
- Senior Benefits Analyst administering Americas benefit programs and ensuring compliance with regulations. Actively involved in onboarding, offboarding, and program renewals for multiple locations.
Responsibilities
- Support the day-to-day administration of the Americas benefit programs (e.g., medical, life insurance, disability, retirement and leave programs)
- Coordinate benefits onboarding and offboarding processes for employees across multiple countries
- Act as a point of contact for employees and People Operation inquiries related to the Americas benefits
- Support the benefit renewal process across the Americas countries including data gathering, data review, and implementation of program changes
- Maintain time off policies including Workday processes ensuring they are up to date and accurate
- Draft and maintain benefit communication materials on company intranet and new hire materials for onboarding
- Support data gathering for insurance contracts including salary updates and qualified life events
- Ensures compliance with governmental regulations related to benefit programs and labor law.
- Support the People Shared Service team by providing policy information, process guidance and managing escalated employee issues to proper resolution.
- Maintain effective relationships with brokers and vendors at a regional level.
- Escalate issues appropriately and hold vendors accountable for service and solutions.
- Supports M&A activity including gathering data, preparing side-by-sides, and recommendations
- Complete benefit surveys for our association memberships
- Participate in projects and global programs, as needed
Requirements
- Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field and/or equivalent experience
- 2–5 years of experience in benefits administration or HR analytics
- Expert-level proficiency in Microsoft Excel for data manipulation, modeling, and advanced analysis
- Deep functional knowledge of Google Workspace tools (Sheets, Slides, Docs) for collaborative project tracking and presentation.
Benefits
- U.S. based employees are typically offered access to healthcare, life insurance and disability benefits
- 401(k) plan and company match
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