Senior Consultant improving operations and regulatory frameworks for clients in various sectors like energy and health. Leading impactful projects with expert analysis and team collaboration.
About the role
- Technical Consultant handling mobile service incidents in a hybrid work model. Collaborating with other teams and troubleshooting complex issues to ensure client satisfaction.
Responsibilities
- Responsible for receiving and resolving customer complaints/incidents related to Mobile Services and, when necessary, engaging other resolver teams.
- Perform troubleshooting of high- and medium-complexity faults;
- Open internal tickets via the system and with other operators/carriers;
- Provide technical support to the field team;
- Escalate tickets as required.
Requirements
- Technical certification preferred, ideally in Electronics, Telecommunications, or Electrical (Engineering/Technology);
- Advantageous to be pursuing or hold a bachelor’s degree, preferably in Information Systems, Telecommunications, Engineering, or Networking;
- Experience in telecommunications, electronics, customer service, and knowledge of KPI analysis is desirable.
Benefits
- Flexible Benefits Program
- Medical and Dental Assistance *
- Medication Benefit *
- Wellhub (formerly Gympass) *
- Meal and/or Food Voucher
- Financial Well-being Program
- Private Pension
- Company mobile phone with unlimited internet and voice allowance
- Agreements and partnerships with more than 3,000 companies and institutions, including discounts on your electricity bill and broadband internet
- Online English course extendable to one family member or friend
- Internal Training and Development Program
- Profit Sharing
- "My First Benefit" - Support for children up to 2 years old
- Daycare Reimbursement (for parents)
- Flexible work models and schedules
- Happy Day - a day off in your birthday month
- Extended leave options for maternity, paternity, marriage, and adoption
- Transportation voucher
- Others!
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