Manager, Claims Operations managing auto claims for USAA. Leading teams, ensuring process improvement and operational effectiveness in claims handling.
About the role
- Director of Operations overseeing operational excellence within TAAP Business Integration team at Thomson Reuters. Leading initiatives to improve sales support, process efficiency, and data reporting.
Responsibilities
- Own, optimize, and continuously improve end to end operating processes that support day-to-day TAAP sales execution
- Ensure alignment between operations and broader business objectives
- Partner with Sales leadership to identify and implement processes that elevate seller and customer experience
- Lead the design and execution of initiatives or special projects in response to evolving business needs
- Champion experimentation and adoption of AI and automation for operations improvement
- Deliver real-time insights and reporting on sales support demand
- Develop and operationalize best-in-class frameworks and support for new strategic products
- Serve as a subject-matter expert on TAAP business and sales processes
- Establish a next-gen data and reporting function to support all teams
Requirements
- 7+ years of progressive experience in operations, sales operations, commercial strategy, or related functions within SaaS or technology-enabled businesses
- 5+ years of people management experience, including building and leading cross-functional teams
- Demonstrated success designing, scaling, and governing enterprise-grade operating processes
- Advanced proficiency in data analytics, visualization, reporting, and BI platforms
- Track record of leading AI and automation-enabled transformations
- Exceptional communication and stakeholder management skills
- Bachelor’s degree required; MBA or equivalent experience preferred
Benefits
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role)
- Flex My Way: supportive workplace policies for managing personal and professional responsibilities
- Career Development and Growth: culture of continuous learning and skill development
- Industry Competitive Benefits: flexible vacation, mental health days off, retirement savings, tuition reimbursement, wellness programs
- Social Impact: two paid volunteer days off annually, pro-bono consulting projects
- Additional benefits: optional hospital, accident and sickness insurance, legal identity theft protection, fitness reimbursement, adoption assistance, 529 Plan access
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