Hybrid Content Designer

at GAIN

• Job title: Content Designer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Senior Content Designer working on user-centered design solutions for public sector projects at GAIN Experience. Collaborating with multidisciplinary teams to enhance content strategy and delivery.

Responsibilities

• Work closely with user researchers, interaction designers and other user-centred design practitioners to deliver excellent products and services
• Responsible for ensuring all content is clear, accurate, meets user needs and adheres to style guides and content patterns
• Make complex language and processes easy to understand and use data and research to inform your decisions
• Lead on content-focussed elements of projects such as writing, audits and reviews
• Support research activities, for example, observing user interviews
• Coach and mentor other practitioners in content design
• Contribute to sales opportunities, for example, writing proposals
• Plan, write and edit marketing content such as case studies, blogs and email campaigns

Requirements

• A qualification in English, humanities or social sciences can be an advantage but is not essential
• Evidence of building your content design and user-centred design understanding beyond on-the-job learning is beneficial. For example, qualifications, courses, events, reading, mentoring and networking.
• Solid experience creating content using user-centred design methodologies. This could be as a content designer or in a similar role where you’ve applied this way of working
• Excellent writing, editing and proofreading skills
• Varied experience creating content for different audiences, formats and channels
• Knowledge of user research methodologies and the ability to advise on which methods would be most appropriate to achieve project goals
• Knowledge of agile ways of working and skilled at working in a multidisciplinary team to create content that meets user needs
• Knowledge of working to Government Digital Service standards
• Solid experience creating content that meets accessibility regulations
• Varied experience creating inclusive content
• Understanding of how to create SEO-optimised content
• Ability to mentor or coach more junior members of the team
• Experience using different content management systems and collaborative tools (such as Figma and Miro)
• Experience using Whitehall publisher is an advantage
• Experience or an interest in using AI in content design is an advantage
• Excellent attention to detail combined with big picture thinking when needed
• Proactive, flexible and curious, with an appetite to learn and share knowledge
• Comfortable adapting to changing priorities and deadlines
• Excellent communication skills – written, verbal, listening and presenting
• Genuine empathy with users and a desire to put users at the heart of your work
• Ability to work with different people at different levels of seniority, both colleagues and clients
• Skilled at explaining content decisions to stakeholders and advocating for content design
• Creative in approach to activities, as well as problem solving and good at identifying different options and recommending solutions
• Understands client needs and the commercial impact of requirements for GAIN Experience
• Open to giving and receiving constructive feedback on design work

Benefits

• Private Medical Insurance
• BUPA Life Assurance
• Income protection
• Employee Assistance Programme
• Cycle to Work salary sacrifice scheme
• Tech & Wearables salary sacrifice scheme
• Octopus EV Scheme
• Discounts and deals on a range of items from hotels, holidays and hormone testing to cinema, gyms and will writing