Hybrid Senior Manager, Identity & Access Management

at Thermo Fisher Scientific

• Job title: Senior Manager, Identity & Access Management
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bangalore, India

About the role

• Senior Manager leading IAM initiatives and improving operational efficiency for Thermo Fisher Scientific. Fostering team development and delivering scalable, secure IT services aligned with business goals.

Responsibilities

• Lead Identity and Access Management initiatives.
• Champion employee development and drive operational efficiency through streamlined service delivery and data-driven decision-making.
• Coach and mentor team members, fostering a culture of accountability, collaboration, and innovation.
• Promote cross-training and knowledge sharing to eliminate single points of failure and build resilient teams.
• Encourage participation in professional development, stretch assignments, and mentorship programs.
• Oversee end-to-end delivery of IT services, ensuring alignment with SLAs and customer expectations.
• Establish and maintain strong relationships with stakeholders, vendors, and internal customers through regular engagement and open office hours.
• Define, track, and report on key performance indicators (KPIs) to measure service health, operational efficiency, and team productivity.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 8+ years of progressive IT experience, including 5+ years in a leadership role.
• Proven track record in process improvement, service delivery, and KPI-driven performance management.
• Working knowledge of IAM technologies and common processes (User directories, account lifecycle, single sign-on, mergers/acquisitions, security methods, change management, communications, etc.)
• Strong interest in staying up to date with IAM trends, industry standards, and emerging technologies.
• Excellent communication, stakeholder management, and strategic planning skills.
• Outstanding customer service skills with a consistent track record to handle fast-paced situations calmly.
• Strong understanding of ITIL, Lean, or Six Sigma methodologies.

Benefits

• Professional development opportunities