Senior Supply Chain Manager managing sourcing strategies for mechanical and electronic components. Leading a team during parental leave while ensuring stable operations and smooth transitions.
About the role
- Customer Demand Planner managing demand forecasts and collaborating with customers at Thermo Fisher Scientific. Utilizing resources for supply chain processes in a dynamic manufacturing environment.
Responsibilities
- Be the trusted authority of demand forecast, managing a detailed rolling 3-24 month plan using historical data, customer forecasts, and industry insights
- Collaborate externally with customers on their manufacturing plans and purchase projections, striving for a detailed demand signal
- Support Commercial teams to improve collaboration with customers, strengthening relationships through mutual benefits
- Own customer interfacing meetings, ensuring clear agendas, inputs, outputs, risks, and opportunities that culminate in the demand plan
- Lead the monthly demand Interlock process for customers through alignment meetings with Commercial partners
- Interface and collaborate internally with Product Demand Planners and Product Managers
- Build an extensive knowledge base of Thermo Fisher bioprocessing materials used in key customer products
- Maintain and refine Core Account metrics such as forecast accuracy, forecast bias, and forecast benefit
- Drive collective understanding of customer metrics and trends, implementing proactive actions to increase efficiencies
- Monitor short-term customer demand plan attainment and support Customer Service in crafting order patterns for constrained materials
- Provide ongoing Thermo Fisher lead time updates to customers, ensuring master data alignment allowing for seemless supply chain interaction
- Participate in crafting the ‘CDP Playbook’ for consistent training and standard work across the team
- Support OTIF/OTTP and LTA research, analysis, and act as a liaison to the customer on these critical metrics
- Work with customers to acquire current inventory levels of Thermo Fisher BioProduction-based products regularly
- Investigate and communicate lead-time changes to customers for efficient order placement and forecasting integrity
Requirements
- BS/BA degree in supply chain, operations management, engineering, business administration
- 5+ years of experience in demand planning, sales operations, forecasting, or customer excellence role
- Understanding of the SIOP or IBP process, statistical forecasting methodologies, and CRM concepts
- Strong analytical skills with the ability to interpret, translate, and understand data and covert them into meaningful customer insights
- Proven customer interpersonal skills and agility in helping to solve customer concerns
- Outstanding teamwork skills both inside and outside the organization
- Demeanor geared towards achieving outcomes and driving improvement
- Proficient in using Microsoft Office applications and ERP systems
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
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