Cloud Platform Infrastructure Engineer optimizing and managing cloud - native systems in Austin, TX. Collaborating with global teams and participating in agile development processes.
About the role
- L3 IT Systems & Cloud Engineer at The Missing Link solving complex technical issues with infrastructure, networks, and systems, while mentoring junior team members.
Responsibilities
- Manage and troubleshoot L3 incidents (P1/P2) with a view to apply permanent measures
- Perform minor and major infrastructure changes
- Take a lead role in reviewing IT environment and technically providing fit for purpose recommendations
- Mentor our L1/L2 team by knowledge sharing
- Proactively identify and raise technical issues that could lead to potential risks
- Be a champion to document and update technical knowledge base
- Participate in rotational On-Call responsibilities
- Serve as a technical advisor, guiding decisions with evidence and industry best practices
Requirements
- Minimum 6 years’ experience or more as a Systems Engineer or similar role
- Readiness to perform and grow within a fast-moving MSP environment
- Proven record and hands-on experience for core technologies like:
- Microsoft Stack (Azure, M365, Exchange Online, AD/EntraID, Intune, Autopilot)
- Email Routing and Security Gateways (Mimecast, Defender)
- Endpoint protection (Sophos, CrowdStrike, Defender or similar)
- Basic Network knowledge
- A security-first mindset (compliance & risk) with a proactive approach to prevention
- Exceptional level of professionalism, organisational skills and efficient time management (timesheets)
- Strong interpersonal and communication skills that inspire trust, influence outcomes, and demonstrate role-model leadership
- To be successful in this role you will be an autonomous and proactive individual with a keen willingness to learn and always be curious to enhance your knowledge and skills through our well supported training program.
Benefits
- Flexible working arrangement - hybrid with 3 days in office per-week
- Supportive environment and fun collaborative culture
- Training / mentoring programs
- Regular, fun social events
- Daily breakfast, monthly staff lunch
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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