Senior Salesforce Platform Analyst focused on building solutions in Salesforce and improving platform scalability using AI tools.
About the role
- Senior Manager of AI Workforce Strategy operationalizing AI for Evernorth Health Services. Leading AI workforce enablement with a focus on automation and strategic outcomes in New York.
Responsibilities
- Lead hands-on coaching for leaders and teams on AI tools, workflows, and agent collaboration
- Help define and implement the future AI-enabled organizational model (human + agent teams)
- Drive adoption of “agents as teammates” across priority functions
- Develop playbooks, operating norms, and enablement materials for AI-ready teams
- Design and build lightweight AI agents for high-value workforce and operational use cases
- Partner with product, engineering, design, analytics, and clinical operations to identify agent opportunities
- Rapidly prototype, test, and iterate agents that reduce manual work and increase throughput
- Ensure agents are production-ready, governed, and scalable
- Oversee AI automation efforts across 3–4 critical product areas (e.g., eligibility, analytics, clinical operations)
- Coordinate across product, data, and operations teams to ensure automation delivers measurable impact
- Track value metrics (time saved, cost avoided, quality improved)
- Manage a team of AI consultants supporting workforce enablement and automation efforts
- Set priorities, allocate capacity, and ensure consultant work aligns to strategic outcomes
- Act as day-to-day owner of consultant execution, freeing senior leadership bandwidth
- Contribute to executive decks, AI roadmaps, and workforce transformation narratives
- Support market scans, competitive analysis, and emerging AI capability assessments
- Partner with leadership on new AI product concepts and innovation exploration
Requirements
- Advanced degree in Business, Analytics, Computer Science, Human-Centered Design, Product Management, or a related field
- Senior AI generalist with strong product, strategy, and execution instincts
- 8+ years of product strategy experience
- Experience building and leading product teams
- Comfortable coaching executives and building agents themselves
- Experience operating in ambiguity and high-change environments
- Strong communicator who can translate technical AI concepts into business value
- Bias toward action: builds, tests, iterates, ships
Benefits
- Medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- A minimum of 18 days of paid time off per year
- Paid holidays
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