Client Services Team Lead managing existing client portfolios and ensuring service satisfaction at ServisFirst. Leading client relationship efforts and overseeing team performance.
About the role
- Director of Client Services leading account organization at creative marketing agency, overseeing client relationships and developing high-performing teams.
Responsibilities
- Lead, mentor, and manage Account Supervisors and Account Managers, fostering a proactive, high-performance culture
- Own the P&L for the Account Services department, managing scope, staffing, and profitability
- Ensure every account has a clear strategic roadmap and consistently high client service standards
- Serve as the senior escalation point for client issues and relationship management
- Partner with the executive team on new business pitches and client growth initiatives
- Oversee onboarding for new clients to ensure a seamless transition from sales to delivery
- Enforce SOPs, improve processes, and ensure accurate time tracking and reporting
- Collaborate cross-functionally with Creative, Media, and Web teams to deliver integrated work
Requirements
- 8+ years of agency account management experience, including 4+ years in a leadership role
- Experience managing Account Supervisors and Account Managers
- Strong understanding of agency economics, P&L, utilization, and scoping
- Proven ability to mentor teams and lead with accountability
- Exceptional client relationship and communication skills
- Agency experience preferred
- Experience with luxury retail clients a plus
- Familiarity with EOS is a plus
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Client Services Executive managing client queries via phone, live chat, and emails at Glint. Collaborating with cross - functional teams to ensure high customer satisfaction in London.
Tax Partner overseeing administrative and operational matters for EisnerAmper's Private Client Services practice. Drive efficiency and mentor leaders while ensuring alignment with firm strategy and economics.
Client Support Lead providing operational support and mentoring for teams at Zinnia. Liaising with multiple departments to resolve client and production issues.
Client Services Representative responsible for addressing account and transaction inquiries for Moneycorp. Providing exceptional support and communication to enhance customer satisfaction and loyalty.
Senior Specialist at BNY influencing client service through systems integration and business problem - solving. Working with the Salesforce.com ecosystem and guiding less experienced analysts.
Client Services Manager responsible for client account success and campaign performance optimization. Working at Ogury, a global adtech company revolutionizing persona - based strategies.
Client Services Supervisor managing team dynamics while enhancing customer interactions at an independent beauty distributor based in Northbrook, Illinois.
Senior/Director managing client service for Fidelity's institutional clients in Defined Contribution and Workplace Benefits. Collaborating with service teams to uphold contractual commitments and implement innovative solutions.
Client Service Representative providing exceptional support for international clients in B2B technology services. Requires fluent French and English in a hybrid work model.