Technical Relationship Manager consulting with clients on utilizing Aladdin for their financial needs. Engaging with client teams to optimize product use and achieve strategic goals.
About the role
- Embedded Technical Account Manager providing eSIM solutions support. Joining Thales in Madrid, focusing on technical client interactions and project management.
Responsibilities
- Provide in-depth eSIM pre-sale support to the Sales, Customer/VLA Customer.
- Project management within BAP process with technical specifications.
- Provide in-depth eSIM post-sale support to customers.
- Communicate and adapt to customer technical requirements.
- Animate, educate & support technical consultants on local accounts.
- Ensure feedback to corporate teams on technical features required.
- Assist sales & marketing forces in defining or positioning eSIM products.
- Provide ad-hoc support and/or training to customers.
Requirements
- Master’s degree in engineering, Computer Science or Telecom.
- Additional degree or affinity in Business or Commercial engineering preferred.
- Prior SIM/eSIM Technical Consulting experience (10 years).
- 10 years’ experience in smart cards and wireless devices.
- Understanding of telecom access network environment (GSM/UMTS/CDMA/LTE/5G).
- Understanding of 3GPP, 3GPP2 and GSMA standards.
- Knowledge of RSP/eUICC Standards SGP.02 (M2M), SGP.22 (CE), SGP.32 (IoT).
- Ability to explain standards in detail to customers.
- Innovator mindset for new IoT eUICC solutions.
- Experience in business communications to present technical features.
- Fluent in at least English and Spanish.
Benefits
- Flexible working hours.
- Intensive working days on Fridays and during August.
- Remote-friendly - 2/3 days a week working from home.
- Restaurant allowance and social benefits (health insurance, kindergarten).
- Free coffee on-site!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Technical Account Manager providing technical support and product knowledge to clients in electronics industry. Building strategic relationships and ensuring customer satisfaction with integrated solutions.
Technical Account Manager at Harvey providing expert technical support for enterprise clients to resolve complex issues effectively.
Technical Account Manager at Adobe helping large enterprises navigate Adobe Experience Cloud solutions and operational needs through strong customer relationships and technical expertise.
Junior Technical Account Manager responsible for supporting health plans with technical updates. Collaborating with teams and managing client relationships to enhance service delivery.
Technical Account Manager managing technical needs of advertising partners and clients at Samsung Ads. Leading integration efforts and providing training while enhancing client strategies.
Technical Account Manager supporting Tier 1 clients at Fiserv, a global fintech leader. Delivering world - class service and innovative solutions to complex technical needs.
Technical Account Manager in a Managed Service Provider managing client IT environments. Bridging technical operations and business leadership to ensure compliance and stability.
Technical Account Manager providing proactive leadership and support to Proofpoint’s strategic customers. Managing technical interactions and ensuring customer satisfaction in cybersecurity solutions.
Technical Account Manager serving enterprise accounts at Acceldata, ensuring technical success and value realization in data observability solutions. Partnering with sales, product, and engineering teams for strategic planning and implementation.