Customer Success Manager engaging public sector clients to leverage our learning platform. Drive renewals and identify growth opportunities while fostering strong relationships in a remote role.
About the role
- Customer Success Specialist working with international retailers and brands on the tgndata® SaaS platform. Focused on customer retention and maximizing contract values.
Responsibilities
- Join a growing Customer Success team supporting global retailers and brands using tgndata® in over 30 countries.
- Guide new customers through onboarding, support their needs using our platform, and work closely with product engineers to ensure new accounts are delivered at maximum quality.
- Manage a portfolio of existing international customers and work closely with Product teams to ensure their success.
- Drive contract value expansion by matching platform features to customer needs.
- Be the primary contact for coordination and follow-up on customer issues.
- Work closely with Product, Engineering, and Sales to solve problems fast.
- Keep NDR and customer satisfaction high, contributing to our growth.
Requirements
- Fluent English is mandatory (German is a plus).
- Prior Experience in Customer Success/Support in technology company ideally SaaS.
- Great at breaking down complex topics into clear, helpful answers.
- Strong problem-solving skills and a proactive mindset to spot issues before they escalate.
- Well organized and able to manage multiple customer priorities independently.
Benefits
- Quarterly Bonus - commission on your customers ARR expansion
- Compensation Package tailored to your experience
- Monthly lunch allowance card by UpHellas
- Private life & health plan by Ethniki Insurance
- Financial sponsorship for courses, certifications & degrees
- Additional paid leave for special occasions (e.g., your birthday)
- Work in a modern workspace with amenities and free coffee/snacks
- Hybrid work: work-from-home days + office days in Athens
- Opportunities to travel abroad to international Events & Exhibitions
- Social events, team lunches & offsites
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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