Engineering role developing and implementing strategies for the supply chain of aviation components. Liaising with FAA and vendors for compliance and repair substantiation.
About the role
- CRM Manager overseeing Zoho CRM management and development for a fintech startup scaling in Europe. Driving customer relationship strategies to support business growth and efficiency.
Responsibilities
- Manage and configure Zoho CRM (modules, workflows, blueprints, automations, dashboards, reports, email campaigns, and integrations).
- Develop and implement new features and enhancements to improve business processes and sales & marketing efficiency.
- Maintain system security, user roles, permissions, and compliance with data protection standards (e.g., GDPR).
- Partner with Sales, Marketing, Product, and Support teams to optimize workflows and align CRM functionality with strategic objectives.
- Support marketing campaigns and customer lifecycle management with segmentation and automation.
- Coordinate work with external CRM consultants where needed to ensure the best possible results.
- Serve as the first point of contact for CRM-related issues and troubleshooting.
- Drive adoption across the organization.
Requirements
- 3+ years of hands-on experience managing Zoho CRM or a similar CRM such as Salesforce.
- Experience using Zoho CRM functions and Deluge scripting language is a strong plus.
- Experience integrating CRM systems with other systems (marketing automation, finance, or customer support tools).
- Strong understanding of CRM architecture, workflows, automations, and reporting, including Email Campaigns, BI Tools, Dashboards, and Integrations.
- Excellent communication skills and ability to collaborate with multiple stakeholders.
- Self-starter with a problem-solving mindset, detail orientation, and sense of ownership.
- A good understanding of sales & marketing processes and strategy is a strong plus.
- Zoho CRM certifications are a strong plus.
- English proficiency; German is a strong plus.
Benefits
- Competitive compensation package.
- A diverse and inclusive international team.
- A flexible working environment.
- Potential for growth and development as Teylor continues to expand.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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