AI Operations & Workflow Specialist at Roger, transforming dental practices through intelligent AI workflows and automation. Collaborating with teams to optimize efficiency and implement advanced solutions.
About the role
- Senior Manager leading technical transformation of enterprise-scale customer experience environments. Collaborating with clients to translate business priorities into technology-enabled outcomes at TELUS Digital.
Responsibilities
- Partner with Architects, CX Strategists, Operation Leaders, and Delivery teams to plan, design, and implement AI-driven solutions
- Build, lead, and scale high-performing, cross-functional squads
- Own delivery excellence across engagements by maintaining strong communication with project and squad leaders
- Provide senior technical leadership by guiding strategic decisions across architecture, integration, data, and AI
- Deliver clear, tailored communication to engineering teams and executive stakeholders
- Oversee the formation, allocation, and scaling of project teams
- Lead, mentor, and develop globally distributed teams
Requirements
- 10+ years of experience in Data & AI and/or software engineering
- Proven track record as a technical leader and people manager
- Experience leading large-scale AI and/or CX transformation initiatives
- Strong understanding of Generative AI and its applications
- Proven success leading large, globally distributed teams across engineering, data, AI, and CX functions
- Exceptional communication and facilitation skills
- Fluency in spoken and written English.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
- Employee wellness programs
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