Technical Director in ERM leading remediation programs across North Carolina and the Southeast. Managing project teams, enhancing technical reputation, and ensuring client success.
About the role
- Amazon Connect Application Engineer responsible for building and configuring AWS services for customer experience enhancements. Collaborating closely with architects and technical leads to implement solutions.
Responsibilities
- Working closely with Solution Architects and Technical Leads, responsible for the actual configuration, scripting, and deployment of Amazon Connect and AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis.
- Bridges the gap between design and reality, translating technical specifications into functioning, robust, and user-friendly customer experience solutions.
Requirements
- Minimum of 3 years’ experience in a technical role in Contact Center solutions or CCaaS platform ideally Amazon Connect, supporting in technical discovery, cut-over activities, transition to support/managed services.
- Operate independently, with very minimal supervision
- Analyze and understand functional business requirements and design specifications of call / chat queue routing, call flows and IVR / Natural Language, Voice / Chat Bot.
- Able to translate business requirements into technical workflows.
- Ability to manage both Waterfall and Agile projects.
- Identify system defects, triage and solve problems within given rules.Ensures that code/configurations adhere to the security, logging, error handling, and performance standards and non-functional requirements.
- Performs code review and enforces good coding practices.
- Build AWS Lex, Lambda using Python, Node.js
Benefits
- Equal Opportunity Employer
- Commitment to a diverse and inclusive workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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