Business Continuity & Disaster Recovery Program Manager enhancing operational resilience at Sun Life. Leading governance and oversight of Business Continuity Management while ensuring compliance with industry best practices.
About the role
- Program Manager managing customer-facing programs at Telligen, a population health management organization. Directing teams and collaborating with stakeholders to deploy software solutions while ensuring quality standards.
Responsibilities
- Manage customer-facing program(s) of various size and complexity.
- Direct cross-functional, multi-disciplined teams in the successful execution and timely completion of all assigned responsibilities.
- Collaborate internally and externally with other project and program management personnel, contractors, and stakeholders to configure, train, and deploy software solutions.
- Develop and administer comprehensive governance plans, detailed implementation plans, and sound training and execution strategies according to Company and customer standards.
- Collaborate with workstreams, contractors, and other stakeholders to integrate and align sub-projects and external projects to overall project plans.
- Build and maintain highly effective relationships at all levels and manage customer’s expectations for all program and related projects.
- Lead and perform implementation tasks to ensure performance targets, levels, and metrics (timeline, budget, quality, and cost) are effectively monitored and reached.
- Track and oversee the resolution of issues by the project team and escalates upstream as prescribed by policies, project charters, and governance plans.
- Manage the scope and drive delivery to ensure deliverables, work products, and expected benefits are produced in an accurate and timely manner.
- Prepare and deliver program and project-related performance data, information, and status reports to executives, management, technical and non-technical team members in various mediums.
- Develop and maintain workflow diagrams and other documentation used to optimize team performance, improve systems, and implement new clients.
- Participate in quality improvement initiatives with an emphasis on workflow optimization to ensure programs and related projects are meeting high-quality standards.
- Implement, maintain, and optimize the repositories ensuring all files, documents, and artifacts are updated timely and accurately, and stored in accordance with archiving and retention policies.
- Provide input regarding project management-related processes, qualifications, and competencies for new business development and capture.
Requirements
- Experience with government healthcare or commercial health sector preferred.
- Four-year degree in a relevant field and/or equivalent training and/or experience.
- Experience with workflow optimization, driving teams through strategies and change, using diplomacy to achieve successful resolution.
- Proficiency in the use of MS SharePoint, MS Excel, MS Project and MS Project Server preferred.
- Familiarity with JIRA, Confluence, Smartsheet, MS Teams and other project management tools.
- Certified Associate in Project Management (CAPM) designation and/or demonstrated completion of project management training program preferred.
- Professional Project Management (PMP) certification a plus.
- Experience with Capability Management Model Integration for Services (CMMI-SVC), Kanban, Agile and/or Lean methodologies preferred.
- Up to 75% local travel. Limited overnight travel.
- Because of the nature and immediacy of the work, the ability to maintain regular and predictable attendance is essential.
- Positions working on specific contracts may require U.S. Citizenship.
- Demonstrated 1-3 years’ experience planning and leading visible customer-facing programs and projects involving distributed, multidisciplined teams (Entry-level).
- Demonstrated 3-5 years’ experience planning and leading visible customer-facing programs and projects involving distributed, multidisciplined teams (Advanced-level).
Benefits
- Employee-owned company
- Community involvement
- Collaborative work environment
- Commitment to integrity and excellence
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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