Direct Client Service Specialist I at Vermont DMV managing daily mail operations and providing customer service. Requires strong attention to detail and independent decision - making within the Montpelier office.
About the role
- Part-Time Client Service Specialist responsible for customer support and outreach to providers. This role involves technical and administrative support for various contracts while working in a hybrid environment.
Responsibilities
- This position is responsible for receiving and responding to inbound customer inquiries
- Performing outreach to providers and members
- Providing program support for contract members
- Providing technical and administrative support for various contracts, including support of internal applications and tools
Requirements
- Previous customer service or healthcare experience
- Demonstrated experience working with deadlines and confidential information
- Excellent verbal and written communication skills and advanced PC skills
- Proficiency in all Microsoft Office products, especially Outlook and calendar management
- Ability to triage issues and handle multiple tasks
- Healthcare or insurance experience preferred
- Medical Terminology or experience with coding (ICD/CPT) preferred
- Bilingual skills a plus
Benefits
- Part-Time +20 (Benefit Eligible)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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