Hybrid Product Manager – Digital Experience

at TEG Pty Ltd

• Job title: Product Manager – Digital Experience
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sydney, Australia

About the role

• Product Manager driving digital experience strategy for Ticketek Entertainment Group. Leading a dedicated squad and collaborating with cross-functional teams to enhance the fan journey.

Responsibilities

• Lead a dedicated squad, ensuring the team is focused on high-impact work aligned to the squad’s mission.
• Manage the full product lifecycle, from ideation and discovery to delivery, launch, and post-launch analysis.
• Ensure initiatives are strategically aligned with OKRs, building the 'right' thing at the right time.
• Translate user needs and business goals into a clear, prioritised product backlog and roadmap.
• Collaborate with the Scrum Master to ensure efficient team operations, including sprint planning, retrospectives, and delivery cadence.
• Balance the prioritisation of strategic initiatives with incoming business-as-usual (BAU) requests.
• Partner closely with Designers and Engineers to lead the discovery of new initiatives, including validation through research and user testing.
• Leverage data and analytics to inform decisions, define success metrics, run experimentations and report on performance.
• Actively contribute to establishing and maintaining product management best practices, processes, and tools across the Digital Experience portfolio.
• Contribute to, and help evolve the growing product practice, collaborating with the Head of Product and peers to shape impactful portfolio strategies.
• Communicate product vision, progress, and results to stakeholders at all levels of the organization.
• Serve as the primary point of contact for a range of internal stakeholders, to align on goals, resolve conflicting priorities and manage expectations.
• Build strong relationships with key stakeholders and advocate for the customer experience across the business.
• Provide clear, executive-level reporting to senior stakeholders, distilling complex product progress into clear business impact and outcomes.

Requirements

• 3-5+ years of experience in a Product Management role or similar, with a strong track record of shipping successful digital products.
• Proven product craft in translating high-level strategy and vision into tangible, measurable product roadmaps and delivered customer value.
• Proven ability to lead and influence a cross-functional team, leveraging the strengths of each role (e.g. Scrum Master, Business Analyst, Designer, Engineers, QA).
• Experience working in a fast-paced, agile environment, balancing competing priorities and stakeholder needs.
• Strong understanding of modern agile methodologies and how to apply them effectively to support a high performing team.
• A data-driven mindset and experience using analytics to inform decisions.

Benefits

• Complimentary event tickets
• Birthday and volunteering leave
• Wellbeing discounts & flu vaccinations
• Paid parental leave & free employee support (EAP)
• Global rewards and recognition
• Learning, development & career pathways
• A diverse, inclusive, and passionate team