Client Services Manager working at Ticketek to ensure high standard service delivery for clients from prestigious venues. Collaborating with internal departments for event ticketing operations.
Responsibilities
Ensure each client receives a high standard of service delivery and continuity across their accounts.
Liaise directly with clients and various internal departments to maintain a high level of service delivery.
Partner with Clients to discuss event ticketing build requirements and time frames.
Build and maintain events within the Ticketing System as well as manage ticketing operations on event days.
On site testing and client support on event days.
Collaborate with internal and external leads to ensure marketing strategies are fulfilled as planned.
Work with the State Manager to provide value-added services and solutions to Clients.
Requirements
Excellent verbal and written communication.
Ability to develop new and existing relationships with clients.
Ability to resolve client/customer problems in a helpful manner.
Understanding or ability to learn ticketing systems and processes.
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