Monitoring Engineer overseeing the technology infrastructure and transactionality at Kushki. Role involves incident management, root cause analysis, and reporting for system stability.
About the role
- Services Engineer in the Austin metro area for Technogym, focusing on customer satisfaction and equipment service duties. Resolve customer requests and manage service orders effectively.
Responsibilities
- Execute jobs in line with defined standard operating procedures
- Achieve field performance (TTS, FTFR and JMR3)
- Manage stock of parts and guarantee high-level inventory record accuracy
- Educate customers in the technical use and care of Technogym equipment
- Execute effective root cause analyses of product issues
- Properly manage work orders and service reports
- Participate in feedback from the market process
- Contact customers to notify them of estimated times of arrival
- Escalate problems and reassign calls when appropriate
- Accurately report service data in line with assigned procedures
- Ensure all work-related equipment and vehicles are utilized safely
Requirements
- 3-5 years’ experience in a similar role
- Diploma / Degree in Electronics & communications or similar
- Mechanical / electronic engineering skills
- Ability to troubleshoot, test, repair and service technical equipment
- Knowledge and ability to work with mobile tools and applications
- Knowledge of IT networking is advantage
- Management of service orders
- Repair business expertise
- Management of client requests and complaints
- Transparency, intellectually open mind and aptitude for teamwork
- Valid US Driver's License
Benefits
- Equal Opportunities Employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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