Hybrid Senior Business Analyst

at Target Group

• Job title: Senior Business Analyst
• Job type: Full Time
• Experience level: Senior
• Salary: £60,000 - £70,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Cardiff, United Kingdom

About the role

• Senior Business Analyst helping Target evolve towards more product-focused operations. Engaging with stakeholders and analyzing requirements for delivering impactful change.

Responsibilities

• Engaging proactively with SMEs and stakeholders to understand current processes, pain points and opportunities
• Leading discovery activities e.g. workshops, interviews, journey walkthroughs — to build shared understanding
• Helping shape early ideas into well‑defined problems and opportunities, with a clear focus on outcomes and value
• Mapping as‑is and co‑designing to‑be processes, journeys and capability improvements
• Analysing data, workflows and operational insights to validate problems and inform decisions
• Contributing to Target’s move towards more product‑standardised solutions and ways of working
• Producing clear, evidence‑based findings and recommendations to support prioritisation and decision making
• Translating analysis into user stories, epics and acceptance criteria, and supporting design reviews
• Working closely with delivery teams and participating in Agile ceremonies
• Creating high‑quality artefacts such as process maps, journey maps, wireframes, and capability overview
• Supporting smooth handover and BAU readiness
• Building strong, trusted relationships across teams and helping colleagues navigate ambiguity
• Communicating complex ideas in a simple, collaborative and outcome‑focused way

Requirements

• Strong experience as a Senior BA within UK Financial Services
• Confidence working in ambiguity and helping shape ideas early on
• Skilled at engaging and influencing stakeholders at all levels — including senior operational leaders — with effective engagement across both technical and business teams
• Confident facilitator and influencer with a proactive, collaborative style, comfortable operating in evolving or uncertain environments
• Strong analytical, critical‑thinking and problem‑solving skills
• Excellent communication skills — written, verbal and active listening
• Customer‑centric mindset with strong organisational skills and a drive for high‑quality delivery
• Ability to define benefits, outcomes and clear value propositions
• Proven ability to elicit, analyse and document clear, actionable requirements
• Experience in process mapping, journey design and operational workflow improvement
• Ability to analyse and help shape enhancements to business propositions and underlying capabilities
• Background in designing or improving digital and service journeys
• Understanding of risk, control frameworks and regulatory contexts
• Experience across Agile, hybrid and traditional delivery environments, including early‑stage product shaping
• Comfortable working with complex organisational systems and integrations
• Collaborative, resilient and proactive mindset, with the ability to support, mentor and positively influence others
• Confident using Microsoft Office and tools like JIRA
• **Bonus points if you also have:**
• Experience in BPO and/or Managed Service environments
• Exposure to regulatory or FCA-driven change

Benefits

• Competitive salary of £60,000 - £70,000 depending on experience
• 30 days holiday entitlement plus bank holidays (That’s right – 30 days from Day 1)
• Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
• Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
• Company Paid Private Medical Insurance (benefit in kind)
• Group Life Assurance
• Group Income Protection
• Discretionary Annual Pay Review
• Discretionary Annual Bonus Scheme
• Loyal Service Scheme
• Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
• Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
• Recognition Scheme
• Free Mortgage Advice and Support
• Wisdom Wellbeing, your go to for wellbeing resources and solutions
• Everest Funeral Concierge
• Free Bereavement and Probate Advice and Support
• Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
• Paid eye tests and employer contribution towards spectacles specifically for VDU use.
• Technology Buying Scheme
• Discounted Gym Memberships
• Taste Card / Coffee Club Membership
• Charitable Payroll Giving
• Cycle to work Scheme (Salary Sacrifice)