Customer Support Manager responsible for handling inquiries in E - Commerce. Ensuring high - quality service using CRM tools and collaboration with internal teams.
About the role
- Summer eCommerce Intern supporting digital project management for Tapestry. Collaborating with various teams to analyze eCommerce performance and enhance shopping experiences.
Responsibilities
- Compile topline business results and KPI metrics to analyze findings weekly/monthly
- Analyze performance and visitor behavior using Google Analytics and other digital platforms
- Research best practice shopping experiences and opportunities for improvement and present findings and recommendations to stakeholders
- Collaborate with creative, editorial and CRM teams to move marketing assets through pipeline
- Report on Homepage Behavior and Conversion KPI’s to tell stories with data and influence content strategy
- Project management and upkeep of cross-channel initiatives
- Act as support for entire ecommerce or digital teams with various projects or programs.
Requirements
- Strong project management skills
- Detail-orientation with focus on delivering results
- Self-starter, takes initiative, and has the ability to multi-task
- Agile, solutions-oriented mindset with openness to trying new, innovative approaches
- Ability to partner with multiple cross-functional teams
- Excellent oral and written communication skills
- Proficient in Microsoft Outlook, Excel, PowerPoint and Word
- Experience with HTML/CSS
- Google Analytics and Salesforce Marketing Cloud experience
- Dreamweaver, Sketch or Photoshop experience.
Benefits
- Summer Fridays
- product discounts
- sample sales
- meal stipend
- Intern educational & social events.
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