Technical Writer responsible for creating and editing SOPs, job aids, and process maps. Supporting documentation processes to ensure clarity and consistency in Genworth's operational practices.
About the role
- Technical Writer at TAO Solutions planning and developing product documentation. Collaborates with cross-functional teams using AI-assisted tools for effective documentation.
Responsibilities
- Plan, develop, organize, and write product documentation for both internal and external audiences
- Generate documentation for print and online platforms to support internal teams and clients, ensuring consistency and clarity
- Provide writing, editing, and documentation support to TAO team members and clients, leveraging AI-assisted tools to improve productivity and streamline processes
- Prepare charts, graphics, and screen captures to illustrate technical material and support written content
- Assist the TAO product development team with internal KPI metrics, using documentation to track and report key performance data
- Support TAO customer demonstrations, including creating marketing materials and utilizing TAO’s internal data analytics platform to enhance the customer experience
- Quickly learn and adapt to evolving customer use cases and adjust documentation and training materials accordingly to meet emerging needs
- Grasp new product enhancements and modules through ad-hoc training sessions and job shadowing, ensuring a holistic understanding of TAO products and customer interactions
- Create tutorial and key concept videos, including webinars for new product features and regular content updates
- Meet critical project deadlines, maintaining high quality and accuracy in documentation even under tight timeframes
- Other duties as assigned
Requirements
- Degree or certification in Technical Writing, English, Journalism, or another writing- or literature-related post-secondary program, or equivalent years of professional experience in technical writing
- Proven experience working in a technical writer role, preferably within the software industry or financial services environment
- Strong motivation and ability to quickly learn complex products and develop subject-matter expertise (SME) to accurately translate product functionality into clear technical documentation
- Strong working knowledge of XML, HTML, and CSS
- Proficiency with screen capture and documentation tools such as Snagit, Camtasia, ShareX, MadCap Capture, or equivalent tools
- Demonstrated experience producing tutorials, animations, and video-based documentation, including walkthroughs and feature demonstrations
- Proficient in Microsoft Office applications, including Visio, as well as Google Workspace tools
- Experience using AI-assisted writing and content tools to support documentation creation, editing, and process streamlining
- Strong attention to detail, editing skills, and commitment to documentation accuracy and consistency
- Ability to manage multiple priorities, meet deadlines, and work collaboratively across technical and non-technical teams.
Benefits
- Competitive compensation package
- Participation in TAO's bonus program (where applicable)
- Profit-Sharing Program
- Hybrid work model
- Flexible work arrangements to support you and your team
- Collaborative organization that exemplifies autonomy and creativity
- Openness to new technology adoption and software advancement
- Robust benefits package including: vision, medical, and dental
- Yearly learning & professional development allowance
- Company wide socials
- Internal team recognition platform (Bonusly)
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