Hybrid Junior Solutions Architect

at Tabz

• Job title: Junior Solutions Architect
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Join Tabz as a Junior Solutions Architect contributing to pharmacy tech support and implementation initiatives. Drive customer satisfaction and collaborate with cross-functional teams in a dynamic startup environment.

Responsibilities

• This is an exciting opportunity to join Tabz’s growing Solutions Architecture team and contribute to the implementation journey for new customers while also providing technical support for Tabz locations.
• Provide technical and customer service support for pharmacies and their patients and efficiently communicate steps to resolve issues. Deliver high customer satisfaction and fast resolution times in all interactions
• Identify and analyze problems and manage the Engineering bug escalation process
• Maintain product feedback loop with Success and Product Teams
• Develop and maintain Intercom knowledge base and macro responses
• Maintain accurate records of customer interactions, inquiries, and resolutions
• Analyze data and identify trends in customer support to drive customer adoption and expansion. Execute on improvement opportunities in partnership with Customer Success leadership
• Work cross functionally with Customer Success and Sales on strategic customer initiatives
• In partnership with the Customer Success team, you will perform operations tasks and help deliver on Tabz customer project management of pharmacy integrations and payments infrastructure:
• Configure new pharmacy accounts, including both pharmacy management software systems and payments settings
• Develop customer customer-facing training documentation to describe integrations between Tabz and the pharmacy’s software system
• Work on additional special projects as needed to improve the customer experience

Requirements

• Bachelor’s Degree and 3-5+ years of professional experience in a customer facing role, ideally in support or project management at a start-up or similar, fast-paced environment
• Experience with Hubspot, Zendesk and other ticketing systems / CRMs like Salesforce
• Excellent written and verbal communication skills
• Self-motivated, tenacious, goal-oriented and passionate about customer service
• Pharmacy, Healthcare and/or payments experience highly preferred, but not required

Benefits

• Salary band and bonus or commission (if applicable) are competitive
• Comprehensive packages, including healthcare, dental, and vision coverage
• 401(k)
• Opportunities for career growth and development in an innovative and expanded opportunity
• Collaborative and dynamic work environment