Senior Closing Officer responsible for pre - closing and closing functions for credit products at KeyBank. Managing complex transactions and providing expertise to drive successful loan closures.
About the role
- Finance Operations expert managing all platform integrations with Syspro ERP for efficient financial processes. Driving automation and process improvements in a transactional finance environment.
Responsibilities
- Act as the Finance Operations subject matter expert for all platforms and systems that integrate with or feed into the Syspro ERP Finance module and related ledgers and subledgers.
- Maintain a strong working understanding of Syspro ERP Finance functionality, including transaction processing, master data, reporting outputs, and system controls.
- Understand how external platforms (for example, Navan for business travel and staff expenses) integrate into Syspro, including data flows, timing, controls, reconciliations and error handling.
- Support Finance team users in understanding how systems work together to produce accurate, complete, and timely financial results.
- Support the implementation, monitoring, and optimisation of system integrations that impact financial transactions and reporting.
- Work closely with internal IT, system vendors, and external partners to troubleshoot integration issues and support enhancements.
- Identify opportunities for automation within Finance processes and support the configuration or enablement of these solutions.
- Develop a practical understanding of AI-enabled tools used within Finance operations (for example, data validation, anomaly detection, workflow automation), and assess their applicability and value.
- Ensure that automation and AI use supports strong financial controls, auditability, and data integrity.
- Understand how data is generated, transformed, and reported across Finance platforms and systems.
- Support Finance Operations, Reporting and FP&A functions in investigating data issues, reconciling differences, and resolving system-driven anomalies.
- Assist in ensuring that system configurations and integrations align with accounting rules, financial policies, and internal controls.
- Help document system processes, data flows, and platform usage to support consistency, training, and risk management.
- Maintain a deep curiosity about system functionality, new features, integrations, and reporting capabilities across all Finance-related platforms.
- Actively explore and test new system capabilities that could improve efficiency, accuracy, or user experience in Finance Operations.
- Contribute ideas and practical input into system enhancements, process improvements, and future platform decisions.
- Stay informed about relevant technology trends affecting Finance operations, including automation, AI, and ERP ecosystem developments.
- Work closely with Finance Operations team members to support day-to-day system usage and problem resolution.
- Work closely with other areas of the Finance function to ensure seamless integration of data, data requests, outputs and dashboards across the function and into the business.
- Liaise with IT, internal development teams, system administrators, and vendors to ensure Finance requirements are clearly understood and addressed.
- Provide clear explanations of system behaviour, limitations, and solutions to non-technical financial stakeholders.
Requirements
- Relevant tertiary qualification in Information Systems, Data Sciences, Finance or related fields.
- Finance systems, ERP, or platform administration certification is advantageous.
- 3–5 years’ experience working with financial systems, ERP platforms, and/or finance-related technology in a transactional finance environment.
- Experience supporting or working with system integrations between financial and auxiliary platforms and a general ledger.
- Exposure to automation tools and AI-enabled financial solutions is required.
- Practical exposure to Syspro ERP (especially the Finance module) is a strong advantage.
- Practical exposure to any of the secondary platforms currently in use (Navan, HiBob, Deel, Traild, DealHub, Hubspot) is also an advantage.
- Strong working knowledge of ERP-based financial systems.
- Experience with integrated finance platforms such as expense management, travel, procurement, or reporting tools (e.g. Navan or similar).
- Good understanding of data flows, system controls, and financial process dependencies.
- Comfortable working with Excel and standard financial reporting outputs.
- Strong analytical and investigative mindset, especially when troubleshooting system or data issues.
- Structured and detail-oriented approach to system configuration and process documentation.
- Ability to explain technical or system concepts clearly to Finance users.
- Naturally curious, proactive, and motivated to understand “how things work”.
- Able to balance operational support with continuous improvement initiatives.
- Read and understand code, logic, development jargon and methodologies.
Job title
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Tech skills
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