L2 Infrastructure Engineer at The Missing Link delivering high - quality tech support and managing modern endpoint environments in Pune. Join a collaborative team for innovative IT solutions.
About the role
- IT Infrastructure Engineer providing support for server and network environments at Pathology First and SYNLAB UK&I. Focused on hands-on operational support and collaboration with third-party suppliers.
Responsibilities
- Support and maintain our server and network environments.
- Hands-on, third-line support for Microsoft Operating Systems (Windows 11, Server 2019-2025).
- Monitor and update jobs within the ITSM system, ensuring users are kept informed.
- Adhere to established Incident Management and Request Fulfilment processes.
- Help maintain our cybersecurity footprint, making sure all areas of responsibility comply with relevant legislation.
- Collaborate with third-party suppliers to resolve issues.
- Perform daily operational checks.
- Provide planned assistance for IT projects at remote sites as required.
- Assist with the creation and maintenance of Service Desk procedures and the Configuration Management Database.
- Update the knowledge base with resolution information.
- Opportunity for personal development through a blend of academic learning and practical experience.
Requirements
- Educated to A-Level or HND level.
- Proficiency in Desktop and Server Troubleshooting, as well as Network and Firewall Troubleshooting.
- Experience with Patching, Upgrade Lifecycle, Active Directory Management, and Group Policy Management.
- Strong knowledge of Microsoft Server OS and Microsoft Desktop OS.
- Proven ability in Personal Time Management, Stakeholder Management, and Teamwork.
- **Desirable:**
- A degree or equivalent qualification.
- Relevant IT qualifications such as MCP, CompTIA, or ITIL v4.
- Experience in the Healthcare sector.
- Knowledge of Cloud Computing.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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