Senior Premium Support Specialist providing technical troubleshooting and customer support for Premium and Enterprise clients. Collaborating with internal teams to enhance customer outcomes and experience.
About the role
- Customer Care Specialist delivering exceptional client experiences in Slovakia's new primary insurance business unit. Engaging daily in customer interactions and leading enhancement projects.
Responsibilities
- Impress our customers over phone or in writing with magnificent service
- Respond to queries about the insurance product and purchased policy
- Execute changes to a policy as requested by a customer
- Record claims
- Investigate and respond to customer complaints
- Perform quality transactions timely
- Progress in insurance knowhow, servicing skills and personal development
Requirements
- Experienced in working in a customer care / service centre
- High level of customer service skills with the ability to show empathy and patience
- Listen actively and communicate effectively (verbal and written)
- Fluent in English (minimum B2 level)
- Demonstrates strong interpersonal skills with a positive attitude
- A highly motivated person who can work independently and in teams
- Proactive, solution-oriented and surpasses obstacles
- Willingness to learn
- Good MS office and computer skills
- Experience in primary insurance is a plus
Benefits
- attractive performance-based bonus
- Hybrid working in offices across the world
- phenomenal learning & career opportunities
- culture that encourages new perspectives
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