Service Engineer role providing technical support and coordination for cutting - edge energy systems. Focused on problem - solving and client management in a dynamic environment.
About the role
- Field Service Technician providing expert support for washing and surgical equipment repairs. Collaborating with healthcare facilities and ensuring equipment efficiency in the field.
Responsibilities
- Troubleshoot, repair, modify, and refurbish industrial washing, sterilization, and surgical equipment and system components.
- Perform preventive and corrective maintenance on equipment from multiple manufacturers, including Getinge (CASTLE), Steris (AMSCO), Consolidated, Tuttnauer, and others.
- Service a range of devices, including autoclaves, rack washers, tunnel washers, bottle fillers, bedding dispensers, blanket warmers, surgical lights, and surgical tables.
- Conduct installations and equipment modifications as required.
- Maintain accurate service documentation, reports, and inventory records in accordance with company standards.
- Deliver an exceptional customer experience through proactive communication and dedication to resolving performance issues.
- Plan and manage service schedules to ensure timely response and completion of all assignments.
- Maintain professional, courteous communication with customers, contractors, and colleagues.
- Provide on-site training or demonstrations to customers on the proper use and maintenance of equipment.
- Identify and communicate opportunities for equipment upgrades, service contracts, or replacement solutions.
- Use company-provided technology (laptop, CRM, service reporting software) to complete and submit service call reports within 24 hours of completion.
- Manage personal tools, parts, and inventory efficiently to support field operations.
- Ensure compliance with company safety policies and all customer site protocols.
Requirements
- High school diploma or equivalent required; technical school training in mechanical, electrical, or electronic systems preferred.
- Valid driver’s license and clean driving record required.
- 1–3 years of related field service or technical maintenance experience; or 3–5 years of hands-on experience without formal training.
- Strong technical, troubleshooting, and mechanical aptitude.
- Familiarity with the repair and maintenance of Getinge (CASTLE) and/or Steris (AMSCO) washing, sterilization, and surgical equipment preferred.
- Working knowledge of electrical, plumbing, and mechanical systems.
- Excellent organization, communication, and problem-solving skills.
- Proficiency with computers and Windows-based software applications.
- Ability to lift up to 50 lbs. and perform physical work (standing, bending, climbing).
- Willingness to travel frequently (60–90%) to customer sites, which may include hospitals, operating rooms, laboratories, research facilities, and universities up to 3 hours away.
- Flexibility to accommodate customer schedules and respond to emergency service calls as needed.
Benefits
- Medical, dental and vision insurance
- 401(k) plan with employer match
- Paid time off and holidays
- Travel expense reimbursement
- Company vehicle, if applicable
- Company supplied laptop computer, cell phone and other technologies, if applicable
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