IT Engineer at Supermicro providing installation and IT infrastructure support for hardware and software solutions. Collaborating with global teams on various IT operational needs in the organization.
Responsibilities
Provide installation, configuration, and ongoing support for hardware devices, including PCs, tablets, mobile devices, printers, and other specialized equipment.
Provide software support and local IT infrastructure services to ensure stable operation of office systems and applications.
Perform troubleshooting and technical support for end-user computing environments.
Provide IT support for various operational environments across the organization.
Collaborate with cross-region IT teams to support global IT operations.
Participate in backup and redundancy planning and management.
Assist in IT project planning and execution.
Create and maintain IT SOP documentation to standardize operational processes.
Support IT systems and devices used by different departments.
Perform other tasks assigned by supervisors.
Requirements
Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
At least 2–3 years of experience in IT support, Helpdesk services, or IT infrastructure operations.
Familiar with Windows operating systems and common office productivity software.
Experience in troubleshooting hardware, software, network connectivity, and end-user computing environments.
Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, and LAN connectivity.
Experience supporting enterprise systems, IT service management platforms, or ticketing systems is preferred.
Strong problem-solving and troubleshooting skills.
Good communication and interpersonal skills.
Ability to prioritize tasks and respond to technical issues in a timely manner.
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