Software Engineer responsible for design and development of software solutions for DOD and Intel communities. Working with Microsoft technologies and ensuring compliance with security standards.
About the role
- Amazon Connect Developer integrating cloud services with Salesforce for a leading solar company. Designing voice-enabled solutions while collaborating with cross-functional teams to enhance customer support.
Responsibilities
- Design and implement Amazon Connect contact flows, including integrations with Lex bots and routing logic for voice and chat channels.
- Lead the integration between Amazon Connect and Salesforce Service Cloud Voice, ensuring smooth data synchronization, call handling, and screen pop functionality.
- Develop and maintain AWS Lambda functions, APIs using API Gateway, and supporting infrastructure for event-driven workflows.
- Work closely with Salesforce developers and administrators to build CTI integrations, enhance user interfaces, and enable call transcription features.
- Maintain a secure and reliable voice architecture, including proper IAM roles, encryption, and access controls.
- Monitor system performance and usage through CloudWatch, Amazon Connect metrics, and Salesforce reporting tools.
- Support DevOps initiatives, including CI/CD pipelines, infrastructure as code, and environment management using tools like CloudFormation, Terraform, or SAM.
Requirements
- 3+ years of hands-on experience with Amazon Connect, including advanced contact flow design and AWS integrations.
- Proven experience integrating Amazon Connect with Salesforce Service Cloud Voice, including Contact Lens configuration, Salesforce CTI integration and softphone customization, real-time transcription and agent assistance features, and strong proficiency with AWS services such as Lambda, API Gateway, DynamoDB, S3, EventBridge, CloudWatch, and IAM.
- Programming experience in JavaScript (Node.js) or Python.
- Familiarity with Salesforce Service Cloud, Lightning Experience, and the Open CTI framework.
- AWS certifications (e.g., Developer Associate or Solutions Architect Associate).
- Salesforce certifications (e.g., Platform Developer I or Service Cloud Consultant).
- Experience with Amazon Lex, Kinesis, or the Connect Streams API.
- Knowledge of voice analytics, customer journey mapping, or AI-driven voice solutions.
- Strong communication and documentation abilities, particularly in collaborative environments.
- Ability to work independently and manage multiple priorities effectively.
- Detail-oriented with a strong analytical mindset and a focus on delivering excellent customer experiences.
Benefits
- Medical/Dental/Vision Insurance
- Life Insurance
- Disability Insurance
- 401k Plan + Company Match
- Stock Purchase Plan
- Paid Vacations/Holidays
- Paid Baby Bonding Leave
- Employee Discounts
- PowerU - 100% Funded Education Programs
- Employee Donation Matching
- Volunteer Hour Rewards
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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