AVP, Product Owner leading workflow transformation initiatives at LPL Financial, modernizing operations using AI and automation - led solutions.
About the role
- Senior Product Manager shaping and executing strategy for SugarCRM platform. Collaborating with cross-functional teams to deliver impactful platform initiatives.
Responsibilities
- Execute on Platform Vision: Translate the platform strategy into actionable roadmaps and deliverables that support consistent, scalable experiences across SugarCRM products.
- Drive Key Initiatives: Lead projects that unify user and admin experiences, enhance extensibility, and enable integrations across the ecosystem.
- Advance Conversational AI and Analytics: Partner with cross-functional teams to deliver platform capabilities that power AI-driven experiences and analytics.
- Own Core Platform Components: Manage requirements and execution for initiatives like analytics, identity and user management, common data models, and third-party integrations.
- Collaborate Across Teams: Work closely with Product, Engineering, and Go-To-Market stakeholders to ensure alignment with business priorities and customer needs.
- Measure Impact: Define and track KPIs for platform adoption and performance, ensuring transparency and continuous improvement.
Requirements
- 5+ years of product management experience, including enterprise SaaS products; experience in CRM, CX, or adjacent domains is a plus.
- Strong understanding of platform and ecosystem strategy — including APIs, integrations, and extensibility.
- Proven experience in delivering AI-driven platform capabilities, including conversational AI and advanced analytics
- Proven ability to deliver cross-product initiatives such as unified UX, analytics, or data frameworks.
- Technical acumen to engage effectively with Engineering and Architecture teams.
- Bachelor’s degree in Computer Science, Engineering, or related field; MBA a plus.
Benefits
- Excellent healthcare package for you and your family
- Savings and Investment – 401(k) match
- Unlimited Paid Time Off
- Paid Parental Leave
- Online Legal Services (Rocket Lawyer)
- Financial Planning Services (Origin)
- Discounted Pet Insurance (Embrace Pet Insurance)
- Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
- Health and Wellness Reimbursement Program
- Travel Discounts
- Educational Resources - Career & Personal Development Program
- Employee Referral Bonus Program
- We are a merit-based company - many opportunities to learn, excel and grow your career!
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