Onsite Field Service Manager

Posted 5 hours ago

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About the role

  • Manager overseeing technical support for Stryker customers by field engineers and specialists. Requires 8+ years of experience and a Bachelor's degree.

Responsibilities

  • Oversees the technical support of company customers by field engineers, technicians, and support specialists
  • Supervises engineers that respond to situations where standard procedures have failed to isolate or fix problems in non-functioning equipment systems or software
  • Establishes and maintains lines of communication with design engineering and software development on design, reliability and maintenance issues
  • Ensures that engineers are current with the latest upgrades and/or new releases
  • Manages field service schedule to support activities including repair, preventative maintenance, installation, and engineering change upgrades
  • Drives top line service revenue through management of parts, labor, and service contract pricing in conjunction with the sales team
  • Responsible for building and engaging a field service team to meet and exceed defined performance objectives

Requirements

  • 8+ years of supervisory & relevant experience
  • Bachelor’s Degree required
  • Proven ability to recruit and retain top talent
  • Ability to troubleshoot remotely and effectively communicate guidance to customers and technicians

Benefits

  • 20% Travel
  • Equal opportunity employer

Job title

Field Service Manager

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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