Client Due Diligence Manager optimizing onboarding processes for global payments solutions provider. Ensuring compliance and managing client relationships effectively.
About the role
- Customer Success Manager handling post-sales for Enterprise Customer segment in EMEA. Driving product adoption and partnering with various teams for success.
Responsibilities
- Own the post-sales customer journey of our Enterprise Customer segment for your book of accounts
- Coordinate and run onboarding sessions with product and engineering teams
- Manage releases and go-lives of our customers using our products and ensure smooth deployments
- Use product knowledge to drive adoption of the features and challenge accounts with lower adoption to lower contraction and churn risks
- Hold Strategic Business Reviews with your largest customers
- Continually monitor the health of your book of business using our CSMP
- Own the data hygiene of your accounts and their paperwork in our systems
- Run the renewal cycles with your book of accounts, negotiate contracts, and partner with the accounts team for cross-sell and upsell opportunities
Requirements
- Have 3+ years of experience as an account manager or CSM
- Are not afraid to challenge the status quo of a workflow to define new best practices
- Are able to grasp technical products and concepts quickly
- Understand how to gauge the value a product provides to a problem
- Work seamlessly across departments - product, support, engineering, sales, and finance
- Bonus points: You have experience working with a high growth SaaS startup
- Have engineering experience (JavaScript, Ruby, Python, etc)
- Are proficient in using Salesforce, Hubspot, a CSMP (such as ChurnZero, Vitally, Gainsight)
Benefits
- 28 days paid time off plus paid Dutch holidays
- Company equity
- A pension scheme
- Hybrid work flexibility (3 days in-office)
- A Learning and Development budget
- Commute coverage: NS business card or a company bike
- Fitness stipend
- Bi-weekly in-office chair massages by a professional
- MacBook Pro and peripherals provided
- Healthy catered team lunches and plenty of snacks
- A generous relocation package, visa sponsorship and 30% ruling support
- An office in the heart of Amsterdam
- The opportunity to attend or present at global conferences and meetups
- The possibility to visit our office in Boulder, CO
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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