Information Administrator managing operational data for Cemex USA. Ensuring operational processes run effectively and supporting various departments.
SW
Hybrid Team Lead – Service Administration
Posted 2 months ago
About the role
- As Team Lead in Service Administration, oversee quality and processes in a legal tech environment. Engage with a team to enhance services and support legal professionals.
Responsibilities
- Responsible for structures, processes, and service quality
- Leading, coaching, and motivating the team
- Creating clear action plans and prioritizing tasks
- Using KPIs to manage and drive team performance
- Conducting regular one-on-ones
- Promoting cross-team and cross-departmental collaboration
- Developing and maintaining standards, processes, and methodologies
- Responsible for month-end closing activities in the service context
- Training team members on processes, standards, and ways of working
Requirements
- Several years of experience in a comparable role or as a Senior Expert / functional team coordinator in a service, project, or administration environment
- Solid knowledge in establishing, developing, and applying processes, standards, and methodologies
- Advanced Excel skills and proven ability to use them for reporting, analysis, and KPI management
- Experience with common ERP and CRM systems
- Strong business acumen
- Experience coordinating and managing tasks, projects, or service-related initiatives using metrics/KPIs
- Strong problem-solving and conflict-management skills
- Strong communication skills in German and English
- Willingness to travel (approximately once per quarter)
Benefits
- Annual training budget and defined career paths
- Employee referral bonus
- Mobility options: e.g., bike leasing, subsidized public transportation
- Workation: up to 30 days per year within the EU
- Ergonomic computer glasses
- Tax-free fringe benefits
- Events & company parties (summer party, annual kick-off, etc.)
- Flexible working models (hybrid, home office, part-time, etc.)
- English courses for all levels
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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