Client Operations Specialist executing account operations for independent restaurants. Ensuring accuracy, timeliness, and compliance in a hybrid role in Mexico City.
About the role
- Operations Coordinator responsible for logistics and customer interactions at Stolt Tank Containers in EMEA. Focused on order management, export/import documentation, and compliance in shipping operations.
Responsibilities
- Process customer bookings received via various channels (Web, EDI, API & Email), ensuring timely and correct handling of the booking - ensuring KPI’s are met.
- Punctual and precise handling of shipping instructions in alignment with STC’s quality procedures.
- Monitor & control the end-to-end process for imports.
- Ensure STC’s billing procedures are executed with precision and efficiency.
- Register events/non-conformities when suppliers fail to meet STC’s and/or customers’ expectations for quality of service.
- Identify solutions to minimize disruptions in the logistic process such as delays, route changes, incidents.
Requirements
- Bachelor’s degree and with at least 1 year of experience working in a logistics/shipping company in a similar role.
- Must have a proven record of excellent work quality and accuracy. Must have experience working in an international environment.
- Fluent in English and preferably 1 regional language.
- Strong communication and interpersonal skills with the ability to effectively convey information to suppliers, customers, and internal teams. Ability to work effectively as part of a team.
- Meticulous in maintaining accurate documentation with a keen eye for identifying errors and discrepancies.
- Ability to actively engage in problem resolution with a capacity to think critically and propose solutions. Desire to continuously acquire new knowledge and skills relevant to the role, with a growth mindset and a commitment to personal development.
Benefits
- You will be part of an international organization with opportunities for personal growth.
- Competitive pay, perks and benefits package.
- Hybrid work set-up.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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