Leads enterprise Middle Office Change Control Hub, driving client change governance and managing change processes. Ensures transparency, risk management, and compliance standards while collaborating with cross-functional teams.
Responsibilities
Own the enterprise Middle Office Change Control Hub and orchestrate Client Change Monthly Business Reviews across business units and regions
Operate the MO Change Control Hub (CCH): Establish and maintain change policies, intake criteria, triage, prioritization, and approval workflows (CAB/ARB/SteerCo as applicable)
Ensure changes meet risk, compliance, security, data privacy, and audit standards; maintain evidence for internal/external audits
Run a transparent prioritization model balancing customer impact, risk, value, and capacity; coordinate release calendars and blackout periods
Maintain change risk registers, dependency maps, and mitigation plans across products, processes, and regions
Lead readiness checks (UAT, training, comms, support model), verify success criteria, and execute post‑implementation reviews
Own the CCH toolset; drive workflow automation, dashboards, and data quality
Define and iterate on change policies, SLAs, templates, and playbooks; run root cause analysis on change failures
Own the end‑to‑end MBR calendar, agenda, and standards; align with QBR/OKR cycles and executive routines
Build an integrated business view (financials, customer, operations, risk, people); craft concise, decision‑oriented narratives
Track KPIs/OKRs, targets vs. actuals, variances, drivers, and recovery plans; ensure ownership and follow‑through
Produce board‑level and C‑suite‑ready decks/briefs; standardize templates and quality bars across BUs/regions
Record decisions, risks, and actions from each MBR; drive accountability and status tracking to closure
Foster a culture of disciplined change, transparency, and data-driven decision‑making
Requirements
Bachelor’s degree in Business, Operations, Engineering, or related; Master’s or MBA preferred
10+ years in PMO/Change Management/Business Operations roles
4+ years of experience in managing teams
Global matrix experience
Demonstrated ownership of enterprise‑level change governance and executive business reviews
Strong grounding in one or more—ITIL/ITSM, Prosci/ADKAR, Lean/Six Sigma, OKRs, Agile/Scaled Agile (SAFe)
Advanced in PowerPoint/Slides, Excel, Power BI/Tableau; experience with change/portfolio tooling (e.g., Change, Jira/Confluence)
Operational Rigor: Governance design, process engineering, metrics, controls, and audit readiness
Executive Communication: Crisp narrative, data storytelling, and board‑quality materials
Data Governance Specialist leading enterprise data governance implementation at EDF Power Solutions. Collaborating with teams to build a data - informed culture with a focus on sustainability.
Manager in CIB Risk overseeing budgeting processes and implementation of AI strategy within risk management. Collaborating across business units in a hybrid work environment.
Asesor/a de Políticas y Procedimientos de Riesgo de Crédito at BBVA in Ciudad de México. Managing credit risk policies and procedures to achieve business objectives.
Risk data specialist managing credit strategies and risk for market segment at BBVA. Utilizing advanced programming and statistical analysis for business growth sustainability.
Director managing risk, resilience, and performance for a Fortune 500 benefits provider. Leading initiatives and overseeing compliance with corporate policies and regulations.
Assessor for Governance Committees at Sicredi supporting administrative functions and interacting with various stakeholders. The position requires strategic vision and communication skills.
Governance and Reporting Officer assisting NQCC’s Programme Manager with governance, assurance, reporting, and other activities. Collaborating to enhance the UK's quantum computing capabilities.
Operational Risk & Control Manager at RBC focusing on risk management practices and driving smarter business decisions. Delivering high - quality risk insights and supporting leadership in risk control initiatives.