Senior Expert en Process Governance & Productivity en Allianz. Liderando proyectos de análisis y optimización de procesos en el ámbito asegurador.
About the role
- Risk & Control Manager in hybrid role at Starling Bank, focusing on risk management frameworks and controls. Collaborating across teams to drive effective risk ownership and compliance.
Responsibilities
- Provide specialist risk and control expertise to strengthen first line ownership.
- Partner with Risk and Control Owners to provide challenge and input on key decisions, ensuring clear accountability and effective risk management.
- Drive ownership of risks and controls across Financial Assistance and Business Banking Operations, enabling teams to articulate and manage their risk profile confidently.
- Contribute to developing a strong risk culture within Core and Complex Servicing, including supporting relevant training.
- Engage with 2LOD, 3LOD, and other stakeholders to ensure policies are embedded and adhered to.
- Validate action closure rationale and evidence from the 1LoD working with the 3 lines of defence on timely closure of actions.
- Work with Business Heads and Risk Champions to identify emerging risks and ensure they are escalated and addressed.
- Ensure risks and controls are clearly defined, documented, and maintained.
- Lead periodic independent testing of control effectiveness within the first line.
- Identify and track remediation of control deficiencies.
- Manage operational events, including root cause analysis, lessons learned, and read-across.
- Own departmental RCSA and control framework, ensuring risks are tested, mitigated, and aligned with appetite.
- Lead small-scale improvement initiatives and contribute to wider change programmes that strengthen risk management practices.
Requirements
- Strong understanding of non-financial risk management frameworks.
- Knowledge of Conduct Risk and Consumer Duty.
- Understanding of CONC, BCOBS
- Experience of first line control testing within Collections / Banking operations.
- Strong ability to build trusted stakeholder relationships across business and risk functions.
- Inquisitive and analytical mindset to assess risks, controls, and processes, identifying gaps and recommending improvements.
- Proactive, with a “can do” attitude; able to take ownership and see initiatives through.
- Comfortable challenging the status quo to drive best-in-class practices in financial services operations.
- Capable of independently leading small initiatives and delivering results with minimal supervision.
- 3–5 years of risk and control experience within collections/financial assistance, SME lending, and banking operations.
- Exposure to working within First Line risk management or as a risk champion.
- Proven ability to lead small initiatives, projects, or workstreams that enhance control environments.
- Prior experience in banking and/or lending operations is advantageous.
- Proficiency in Google Suite (Docs, Sheets) and Microsoft Office (Excel, Word).
Benefits
- Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways.
- Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing.”
- Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.
- A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.
- Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:
- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Life Insurance at 4x your salary.
- 16 hours of paid volunteering time a year.
- Ability to buy or sell annual leave.
- Generous family-friendly policies.
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- Incentivised refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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