Technical Risk Analyst identifying risks related to technology infrastructure at Navy Federal. Collaborating with teams to develop risk management strategies against cyber threats.
About the role
- Customer service role in a contact center answering inquiries. Requires a high school diploma or GED, remote after training period.
Responsibilities
- Answers incoming calls and performs triage of inquiries.
- Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
- Collects relevant caller data to assist with measurement, tracking and reporting activities.
- Track inquiries, questions and answers and provide resolution.
- May perform clerical or administrative duties.
- Performs other duties as assigned.
Requirements
- High School diploma/GED or 10 years of work experience
- No experience required
- Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
- Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
- Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
- Frequent use of hearing and speech to share information through oral communication.
- Ability to hear alarms, malfunctioning machinery, etc.
- Frequent keyboard use/data entry.
- Occasional bending, stooping, kneeling, squatting, twisting and gripping.
- Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
- Rare climbing.
Benefits
- Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
- Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
- Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Technical Risk Analyst responsible for identifying and mitigating technical risks for the organization. Collaborates with teams to ensure compliance and develop risk management strategies.
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